Field Manager - Displacement Prevention

El Buen Samaritano•Austin, TX

2d•Hybrid

About The Position

For more than 35 years, El Buen Samaritano (El Buen) has been a trusted community resource for Latino and immigrant families in Central Texas. Through culturally responsive food access, health literacy, and education programming, El Buen serves more than 30,000 individuals annually. The organization is recognized as both a direct service provider and a systems leader in building equitable pathways to health, education, and economic stability. The Field Manager, Displacement Prevention leads field implementation of El Buen’s Displacement Prevention Navigator Program. This role is responsible for overseeing outreach, engagement, and coordination activities across priority neighborhoods to ensure that residents at risk of displacement are effectively identified, screened, and connected to stabilization services. The Field Manager supervises and coordinates a distributed workforce of Community Health Navigators (CHNs) and assigned staff, ensuring high-quality, culturally responsive, and protocol-aligned service delivery. This position is accountable for outreach execution, workforce coordination, protocol fidelity, and alignment between outreach and case management functions, supporting timely access to services and continuity of care. The Field Manager works closely with program leadership and the Data Analyst to ensure performance expectations, reporting requirements, and continuous quality improvement processes are met in alignment with City contract requirements and program goals. This role leads field implementation of the Displacement Prevention Navigator Program, ensuring outreach, engagement, and service coordination activities align with City contract requirements, approved workplans, and program timelines. It supports recruitment, onboarding, deployment, and coordination of the Navigator workforce to ensure consistent coverage across priority neighborhoods and displacement-risk areas. The Field Manager oversees delivery of bilingual, culturally responsive outreach across direct engagement, trusted community sites, partner networks, and required community events. It ensures consistent application of program protocols, including screening, referral pathways, escalation procedures, and coordination between outreach and case management services. The position provides supervision and coordination of Community Health Navigators (CHNs) and assigned staff, reinforcing expectations, performance standards, and accountability for field operations. It partners with program leadership and the Data Analyst to ensure data quality, reporting readiness, and continuous quality improvement aligned with monthly City reporting and program outcomes.

Requirements

Bachelor’s degree in social work, public health, human services, or a related field required (or equivalent experience).
Minimum of five (5) years of experience in social services, community outreach, housing stability, or a related field.
Minimum of two (2) years of supervisory or team leadership experience.
Experience supporting field-based or community-based service delivery across multiple staff, sites, or service settings.
Bilingual in English and Spanish required.
Experience working with low-income, immigrant, or underserved populations.
Valid Texas driver’s license and ability to travel locally.
Strong leadership and team coordination skills, including ability to manage both contracted staff and internal team members effectively in a matrix environment.
Strong program coordination skills, including planning, implementation follow-through, communication, scheduling, and operational troubleshooting.
Knowledge of housing instability, eviction prevention, displacement risk factors, and community-based engagement practices.
Experience with Social Determinants of Health (SDOH) and client screening or assessment practices.
Strong problem-solving, decision-making, and communication skills in fast-paced environments.
Ability to analyze program data and use findings to inform field operations, staffing decisions, and continuous improvement.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and case management or documentation systems such as Apricot.

Nice To Haves

Community Health Worker (CHW) certification preferred or willingness to obtain within a timeframe established by El Buen.
Experience with displacement prevention, rental assistance, eviction prevention, or housing stabilization programs.
Experience working with City-funded or government-funded programs and related performance or reporting requirements.
Experience supervising outreach teams, navigators, or community health workers in field-based settings.
Familiarity with coordinated referral systems, warm handoffs, and community partner engagement models.

Responsibilities

Lead the planning, coordination, and day-to-day execution of community-based outreach strategies across priority ZIP codes, displacement-risk areas, and City-identified corridors, ensuring activities align with approved workplans, timelines, and contract requirements.
Coordinate and deploy staff and Community Health Navigators (CHNs) across outreach locations, trusted community sites, partner settings, and required community events to ensure consistent field coverage and resident engagement.
Support recruitment, onboarding, training, scheduling, and day-to-day coordination of the Navigator workforce in alignment with program staffing needs and contract requirements.
Oversee implementation of City-required outreach activities, including community events and resource fairs, ensuring readiness, follow-through, and alignment with program goals.
Monitor outreach performance, including residents engaged, screenings completed, and geographic coverage across target neighborhoods.
Ensure outreach efforts are bilingual, culturally responsive, language-accessible, and aligned with community needs.
Provide direct supervision to contracted Community Health Navigators (CHNs), with staffing levels aligned to the approved program model and contract requirements.
Provide matrix supervision and coordination of internal staff assigned at partial FTE across programs in support of displacement prevention activities.
Establish clear expectations, schedules, priorities, and performance standards for field-based outreach and engagement work and assign and direct daily field activities.
Conduct field observations, coaching, and performance feedback to support high-quality service delivery, accountability, and consistency across staff.
Support staff development in trauma-informed engagement, client communication, community-based navigation, and effective field practice.
Ensure consistent implementation of program protocols, including outreach, screening, intake, assessment, referral, documentation, and escalation procedures.
Monitor adherence to standardized outreach scripts, the Displacement Prevention Screening Tool, SDOH/PRAPARE-informed assessment practices, and documentation requirements.
Maintain quality, consistency, and responsiveness across all field activities, ensuring alignment with program standards and expectations.
Identify performance gaps and implement corrective actions through coaching, workflow adjustments, and targeted support when needed.
Oversee the transition from outreach and engagement to case management, ensuring timely and effective handoffs for residents requiring additional support.
Monitor high-risk households and ensure appropriate escalation to case management and stabilization services in accordance with program protocols.
Coordinate closely with the Case Manager and program staff to align outreach and engagement functions with case management and continuity of care.
Ensure follow-up protocols are implemented, including structured check-ins and re-engagement efforts, so residents are not lost between initial contact and service connection.
Ensure accurate, timely, and complete data entry in Apricot and other required systems for outreach, screening, referrals, and follow-up activities.
Monitor key performance indicators, including outreach engagement, screening completion, documentation accuracy, referral completion, and field responsiveness.
Partner with the Data Analyst to support reporting readiness, data quality, monthly City reporting, quality assurance, and continuous quality improvement efforts.
Reinforce data integrity and accountability across all field staff, including documentation of both quantitative and qualitative outreach information where applicable.
Participate in cross-department initiatives, staff meetings, trainings, planning sessions, and community events aligned with program goals.
Support El Buen’s emergency response or community stabilization efforts when needed and as assigned.
Perform other duties as assigned.

Benefits

Comprehensive health coverage (medical, dental, vision), with a minimum 85% of the employee medical premium covered by the Organization
A 403(b)-retirement plan is offered, for which you will be immediately eligible.
El Buen will match employee contributions dollar for dollar, up to 4%
El Buen will make a retirement contribution of 5% of earnings (must enroll)
Employer paid Short-Term and Long-Term Disability
Flexible Spending Accounts
Professional Development Opportunities
8 paid holidays are observed each year, plus Rest Days Thanksgiving Week (Fall Break), and Rest Days during Winter Break in December (up to 10 days) through New Year’s Day
Accrual of a total of 80 hours annual vacation time
Accrual of 1 day of sick leave per month of service (12 days per year)