Field Safety & Loss Prevention Manager

El Pollo Loco•Costa Mesa, CA

15h•Hybrid

About The Position

The Manager, Field Safety & Loss Prevention (MFSLP) is responsible for protecting the assets of El Pollo Loco, Inc. while achieving Safety and Loss Prevention goals for assigned regions. This is done by managing, promoting and executing all Safety & Loss Prevention initiatives and programs within an assigned group of restaurants and maintaining a strong partnership at the restaurant, area, and regional levels. At times, the MFSLP will also work with other cross-functional groups to ensure integrated solutions positively impact loss control and accident reduction initiatives. In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo in town. Over the past four decades, El Pollo Loco has grown into more than 490 restaurants across 7 states, becoming an L.A. mainstay and cultural benchmark along the way. And today, we continue to work just as hard to always provide customers with fresh and innovative L.A. Mex from our famous family dinners to Mexican entrees.

Requirements

High school diploma or GED required
Minimum 5 years of loss prevention experience required
Experience with POS exception-based reporting and analytics software to identify patterns of loss and potential asset exposure.
Excellent interviewing skills, with a strong background in interviewing and interrogations.
Proficiency in case management software, compliance audit platforms, and video surveillance security systems.
Critical thinking and strong data analytics skills.
Experience in investigative report writing.
Time management and organizational skills.
Ability to conduct training sessions related to safety and security
High level of proficiency with technology including Microsoft Office Suite applications, Adobe Acrobat, customized database applications, and internet research tools.
Ability to read, write, and interpret complex reports, documents, and correspondence.
Ability to effectively communicate with internal and external business partners.
Ability to prioritize and plan work assignments and work under pressure of frequent and tight deadlines.
Adept at managing and prioritizing competing time sensitive requests while working well in a team atmosphere that may be under pressure.
Exercise discretion and professionalism in working with and maintaining highly confidential and sensitive information.

Nice To Haves

BA/BS degree in criminal justice or business administration preferred.
Multi-unit or multi-state restaurant or retail audit experience a plus.
Understanding of restaurant operations highly desirable.
Wicklander-Zulawski & Associates Interview and Interrogation certification preferred.
Other relevant certifications a plus.

Responsibilities

Promote a safety-first culture by conducting regular restaurant safety and security audits, supporting the Company’s safety and security strategy.
Coach, train, and influence restaurant leadership and team members on best practice execution to minimize employee accidents.
Promote Safety and Loss Prevention initiatives, programs, and policies by actively participating in key meetings to drive awareness and engagement.
Identify, investigate, and resolve theft and fraud cases in partnership with Operations and HR, including conducting video surveillance reviews and in-person or virtual interviews to determine facts and drive timely closure.
Develop and deliver training for Operations and key business partners on cash handling procedures and fraud prevention best practices.
Partner with law enforcement, as needed, to refer cases for potential prosecution.
Make recommendations to Operations and HR based on findings from investigations.
Identify issue trends and recommend process improvements based on investigation outcomes.
Partner with vendors regarding data and process improvements.
Prepare Safety & Loss Prevention performance reports as necessary.
Partner with other departments to address areas of non-compliance with corporate cash and product handling policies or where opportunities for improvement exist.
Execute additional responsibilities and special projects as assigned.