Case Manager – Displacement Prevention

El Buen Samaritano•Austin, TX

1d•Hybrid

About The Position

The Case Manager, Displacement Prevention delivers intensive, resident-centered case management for El Buen’s Displacement Prevention Navigator Program. This role is responsible for assessing household needs, identifying displacement risk, developing stabilization plans, and coordinating services that help residents remain safely housed and connected to supports that strengthen long-term stability. The Case Manager works closely with Community Health Navigators (CHNs), the Field Manager, and internal and external partners to ensure that residents move effectively from outreach and screening into coordinated case management, financial assistance, referrals, follow-up, and case closure. This position supports high-quality, culturally responsive, trauma-informed service delivery grounded in housing stability, trust, and continuity of care. This role focuses on supporting high-risk households through a structured, data-driven, and trauma-informed approach to prevent displacement and promote long-term housing stability. The Case Manager works closely with program leadership and the Data Analyst to ensure documentation, reporting requirements, and continuous quality improvement processes are met in alignment with City contract requirements and program goals.

Requirements

Bachelor’s degree in social work, public health, human services, or a related field required (or equivalent experience).
Minimum of three (3) years of experience in case management, social services, housing stability, or a related field.
Experience supporting residents or families with multiple service needs, barriers to stability, or crisis-related concerns.
Bilingual in English and Spanish required.
Experience working with low-income, immigrant, or underserved populations.
Valid Texas driver’s license and ability to travel locally.
Strong case management and service coordination skills, including assessment, planning, documentation, follow-up, and problem-solving.
Knowledge of housing instability, eviction prevention, displacement risk factors, and community-based stabilization resources.
Experience with Social Determinants of Health (SDOH) and client screening or assessment practices.
Strong communication, relationship-building, and client engagement skills with residents in high-stress situations.
Ability to manage complex cases, competing priorities, and time-sensitive service coordination in a fast-paced environment.
Ability to manage emotionally complex situations and high-stress resident interactions.
Ability to analyze case information and use sound judgment to determine appropriate service pathways, follow-up, and escalation.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and case management or documentation systems such as Apricot.

Nice To Haves

Experience with displacement prevention, rental assistance, eviction prevention, or housing stabilization programs.
Community Health Worker (CHW) certification preferred or familiarity with CHW-informed service approaches.
Experience working with City-funded or government-funded programs and related performance or reporting requirements.
Experience coordinating financial assistance, wraparound services, or warm handoffs across multiple service providers.
Familiarity with coordinated referral systems, closed-loop referrals, and community partner engagement models.
Knowledge of local community resources and service networks.

Responsibilities

Provides direct case management and stabilization support for El Buen’s Displacement Prevention Navigator Program, ensuring activities align with City contract requirements, approved workplans, and program timelines.
Conducts intake, eligibility review, assessment, stabilization planning, referral coordination, follow-up, and case closure for households at risk of displacement.
Coordinates access to financial assistance, internal services, and external community-based resources to address housing-related and other immediate stabilization needs.
Ensures consistent application of program protocols, including screening review, case documentation, referral pathways, follow-up procedures, and coordination with outreach and engagement functions.
Partners with Community Health Navigators (CHNs), the Field Manager, program leadership, and the Data Analyst to support continuity of care, data quality, reporting readiness, and continuous quality improvement.
Supports resident participation in program activities, including community events, tabling, and other access points that connect households to case management and prevention services.
Receive and manage referrals from Community Health Navigators (CHNs), outreach staff, partners, and other program entry points.
Conduct intake, eligibility review, and comprehensive assessments using the Displacement Prevention Screening Tool, Social Determinants of Health (SDOH) frameworks, and other program tools.
Evaluate displacement risk and household needs and prioritize residents based on level of urgency, barriers, and stabilization needs.
Develop individualized stabilization plans within established program timelines and ensure plans address housing, financial, health, and other social needs.
Prepare residents for service connection by explaining available supports, setting next steps, and ensuring understanding of case management processes.
Provide intensive case management and ongoing support to households at risk of displacement, using a culturally responsive, resident-centered, and trauma-informed approach.
Coordinate and track financial assistance in compliance with program policies, eligibility requirements, documentation standards, and timelines.
Facilitate referrals to internal and external services, including legal support, benefits access, food access, workforce, education, and health-related resources, and support warm handoffs when appropriate.
Maintain ongoing communication with residents to support engagement, problem-solving, and progress toward stabilization goals.
Participate in community events, tabling, and other outreach-connected access points to help residents understand available services and connect to case management support.
Conduct structured follow-up with residents at key intervals and throughout active service periods to monitor progress, barriers, and changing needs (key intervals 30, 60, 90 days and at 6 months, as applicable).
Track resident progress toward stabilization goals and update plans, referrals, and supports as needed. Reassess residents' needs and adjust stabilization plans as necessary.
Determine appropriate case closure, transition, or re-engagement based on resident outcomes, follow-through, and program protocols.
Support continuity of care by coordinating next steps with residents, CHNs, and partners when additional follow-up or re-connection is needed.
Maintain accurate, timely, and complete documentation in Apricot and other required systems for intake, assessments, services, referrals, financial assistance, follow-up, and case outcomes.
Collect and document required demographic and socioeconomic information, including race, income level, homeownership status, and education level, in accordance with City reporting requirements.
Support monthly reporting readiness by ensuring case records, service data, and outcome documentation are complete, current, and audit-ready.
Ensure compliance with program documentation standards, data quality expectations, confidentiality requirements, and reporting deadlines.
Work closely with Community Health Navigators (CHNs), the Field Manager, and program staff to ensure seamless transition from outreach and screening into case management services.
Participate in case conferencing, team meetings, and continuous quality improvement activities to strengthen coordination, responsiveness, and service quality.
Coordinate internal referrals across El Buen programs and communicate effectively with partner organizations to support closed-loop referrals and continuity of care.
Escalate higher-risk resident concerns, service barriers, and coordination issues in accordance with program protocols and supervisory guidance.
Participate in cross-department initiatives, staff meetings, trainings, planning sessions, and community events aligned with program goals.
Support El Buen’s emergency response or community stabilization efforts when needed and as assigned.
Perform other duties as assigned.

Benefits

Comprehensive health coverage (medical, dental, vision), with a minimum 85% of the employee medical premium covered by the Organization
A 403(b)-retirement plan is offered, for which you will be immediately eligible.
El Buen will match employee contributions dollar for dollar, up to 4%
El Buen will make a retirement contribution of 5% of earnings (must enroll)
Employer paid Short-Term and Long-Term Disability
Flexible Spending Accounts
Professional Development Opportunities
Time Off Including 8 paid holidays are observed each year, plus Rest Days Thanksgiving Week (Fall Break), and Rest Days during Winter Break in December (up to 10 days) through New Year’s Day
Accrual of a total of 80 hours annual vacation time
Accrual of 1 day of sick leave per month of service (12 days per year)