Installer - Coral Springs, FL

Connect America•Remote-Florida, FL, US, FL

1d•$60,000•Onsite

About The Position

The Field Installer supports Connect America’s Lifeline business by providing in-home installation, service, and retrieval of personal emergency response equipment and other home-monitoring devices. The role serves customers in the Coral Springs, Florida area, within a territory extending up to 100 miles. The installer educates subscribers and caregivers on products and services, adapting explanations and training to customers’ needs, and aims to provide a professional, respectful, and compassionate customer experience. The position requires independent work, local travel, and occasional evening or weekend appointments for emergency service work orders. The general schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., with flexibility to meet customer needs. The posting is open to full-time or part-time candidates. Starting pay is $15 per hour, with additional earnings for completed installations and other services, and eligibility for mileage reimbursement. The posting states that annual earnings may reach up to $60,000.

Requirements

Ability to operate basic machinery, including a fax machine and PC, and sufficient dexterity to install hardware.
Basic understanding of communications and electronic equipment, including laptops, cell phones, and online business applications.
Caring, compassionate, and patient manner when working with senior citizens who may be hesitant about change.
Ability to organize and prioritize multiple tasks and follow step-by-step installation instructions.
Valid driver's license.
Ability to travel locally within a 100-mile radius; the posting indicates travel may be up to 75%.
Ability to follow the company uniform and dress code.
Ability to lift up to 40 pounds and climb stairs.

Nice To Haves

In-home work experience, such as experience with a utility company or as a home health worker supporting customers in their homes.

Responsibilities

Adjust training to meet subscribers’ needs, including speaking slowly and clearly when needed.
Educate and train subscribers and caregivers on products and services in a professional and respectful manner.
Process Lifeline work orders for installation, training, customer service, or equipment and product retrieval.
Complete work-order tasks on the scheduled date and within the specified timeframe while providing service excellence.
Schedule service and retrieval appointments with subscribers or caregivers in accordance with service and quality standards.
Help subscribers and caregivers become comfortable using Lifeline equipment and services.
Follow protocols for communicating work-order status and issues, and maintain and manage equipment inventory.
Submit Care Plan Agreements and other required documents and reports accurately and on time.
Provide management with feedback and ideas for continuous improvement.
Attend occasional evening or weekend appointments for emergency service work orders.