Branch Banking Client Consultant I - Coral Springs FL

Flagstar Bank•Coral Springs, FL

7d•Onsite

About The Position

The Branch Banking Client Consultant I delivers front-line client service and transactional support in a branch. The role welcomes clients, identifies their needs, and performs teller functions and financial transactions accurately, efficiently, and courteously to support clients’ financial goals. It contributes to branch success by maintaining operational accuracy and risk standards, supporting sales performance through introductions and client education, and collaborating with branch teammates. The position aims to create a positive, trusted branch experience by helping clients feel supported and informed, connecting them with appropriate financial solutions, and handling everyday banking needs efficiently. It also supports branch growth and service goals through accurate teller transactions, client engagement, timely problem resolution, and compliance with bank policies, procedures, and regulations.

Requirements

High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
1–2 years of experience in customer service, cash handling, or retail.

Nice To Haves

Experience in the financial services industry.
Action-oriented, energetic, and able to act with a sense of urgency.
Business acumen, including knowledge of products and sales processes.
Approachable interpersonal style and ability to build rapport.
Strong problem-solving, listening, and analytical skills.
Ability to prioritize effectively and manage time efficiently.
Ability to build and maintain effective relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Ability to foster a positive work culture and productive environment.

Responsibilities

Support team efforts to achieve financial performance and primary client acquisition growth targets, including teller-related functions.
Identify and deliver appropriate client introductions to team members to support growth targets and sales initiatives.
Assist clients with account questions, problems, and complaints; research and communicate resolutions in a timely and effective manner.
Deliver client engagement and education, and meet behavioral activity goals set by Retail Leadership, including introductions.
Complete daily financial transactions accurately and promptly while striving to prevent controllable losses.
Understand and follow applicable bank policies and regulations.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.