Branch Banking Client Consultant I

Flagstar Bank • Woodbury, MN

7d • $17 - $23 • Onsite

About The Position

The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions accurately, efficiently, and in a friendly manner. The role supports clients’ financial goals and branch success by maintaining operational accuracy and risk standards, supporting sales performance through client introductions and education, and collaborating with branch teammates.

The position aims to create a positive, trusted branch experience in which clients feel supported, informed, and connected to appropriate financial solutions. It balances teller transaction execution, client engagement, timely problem resolution, and compliance with bank policies, procedures, and regulatory requirements. The role also supports branch growth and service goals.

Requirements

• High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
• 1–2 years of experience in customer service, cash handling, or retail.
• Demonstrated ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
• Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
• Ability to support a positive work culture and productive work environment.
• Ability to perform work involving a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Nice To Haves

• Experience in the financial services industry.

Responsibilities

• Support team efforts to achieve financial performance and primary client acquisition growth targets through teller-related functions.
• Identify and make appropriate client introductions to teammates to support growth targets and sales initiatives.
• Provide a positive client experience by assisting with account questions, problems, and complaints; research and communicate resolutions in a timely and effective manner.
• Engage and educate clients, and meet behavioral activity goals set by Retail Leadership, including introductions.
• Complete daily financial transactions accurately and promptly while striving to prevent controllable losses.
• Follow applicable bank policies and regulations.
• Perform special projects and additional duties and responsibilities as required.
• Complete required compliance training and maintain compliance with applicable federal, state, and local laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED