Branch Banking Client Consultant I

Flagstar Bank • Dearborn Heights, MI

8d

About The Position

The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions accurately, efficiently, and in a friendly manner. The role supports clients’ financial goals and branch success by maintaining operational accuracy and risk standards while contributing to sales performance through introductions, client education, and collaboration with branch teammates.

This position creates a positive and trusted branch experience by connecting clients with appropriate financial solutions and handling everyday banking needs. It supports branch growth and service goals through teller transaction execution, client engagement, timely problem resolution, and compliance with bank policies, procedures, and regulatory requirements.

Requirements

• High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
• 1–2 years of experience in customer service, cash handling, or retail.
• Action-oriented, energetic, and able to act with limited planning and a sense of urgency.
• Knowledge of products and the sales process, with awareness of marketplace strategies, tactics, and customer motivation.
• Approachable, warm, patient, and able to build rapport.
• Strong problem-solving, analytical, and listening skills.
• Ability to prioritize effectively, remove obstacles, and use time efficiently.
• Ability to communicate clearly, collaborate proactively, and build effective relationships with clients and stakeholders.

Nice To Haves

• Experience in the financial services industry.

Responsibilities

• Support team efforts to achieve financial performance and primary client acquisition growth targets through teller-related functions.
• Identify and make appropriate client introductions to team members to support growth targets and sales initiatives.
• Assist clients with account questions, problems, and complaints; research and communicate resolutions in a timely and effective manner.
• Engage and educate clients and meet behavioral activity goals defined by Retail Leadership, including introductions.
• Complete daily financial transactions accurately and on time while striving to prevent controllable losses.
• Understand and adhere to applicable bank policies and regulations.
• Perform special projects and additional duties and responsibilities as required.
• Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.
• Build and maintain effective relationships with stakeholders through clear communication, proactive collaboration, and cross-functional insights.
• Build trusted client relationships by identifying needs and delivering tailored solutions that enhance the client experience.
• Foster or support a positive work culture and productive work environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED