Installer - Cape Cod, MA

Connect America•Remote-Massachusetts, MA, US, MA

4d•$0 - $15•Onsite

About The Position

The Field Installer supports Connect America’s Lifeline business by providing customer service during in-home installation, servicing, and retrieval of personal emergency response equipment and other home-monitoring devices. The role serves customers across Cape Cod, Massachusetts, within a territory of up to 100 miles, including Martha’s Vineyard. Applicants living within a 30-minute drive of the Cape Cod area may be a good fit. The position offers full-time or part-time scheduling. The general schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., with flexibility to meet customer needs. Occasional evening or weekend appointments are required for emergency service work orders. The starting rate is $15 per hour, with additional earnings for completed installations and other services, plus eligibility for mileage reimbursement. A full-time schedule may offer the opportunity to earn up to $60,000 per year. The Field Installer works independently to educate and train subscribers and caregivers on products and services, adapting communication to customers’ needs and helping them become comfortable using the equipment. The role also processes and completes work orders, schedules appointments, maintains equipment inventory, communicates work-order status and issues, and submits required customer agreements, documents, and reports accurately and on time.

Requirements

Ability to operate basic machinery, such as a fax machine and PC, and the dexterity to install hardware.
Basic understanding of communications and electronic equipment, including laptops, cell phones, and online business applications.
Caring, compassionate, and patient manner when working with senior citizens who may be hesitant about change.
Ability to organize and prioritize multiple tasks and follow step-by-step installation instructions.
Valid driver’s license.
Ability to travel up to 75% locally within a 100-mile radius.
Ability to comply with the company’s uniform and dress code.
Ability to lift up to 40 pounds and climb stairs.

Nice To Haves

In-home experience, such as work with a utility company or as a home health worker supporting customers in their homes.

Responsibilities

Adapt training and communication to subscribers’ needs, including speaking slowly and clearly when needed.
Educate and train subscribers and caregivers on products and services in a professional and respectful manner.
Process Lifeline work orders for installation, training, customer service, and equipment or product retrieval.
Complete work-order tasks on the scheduled date and within the specified timeframe while providing excellent customer service.
Schedule service and retrieval appointments with subscribers or caregivers in accordance with service and quality standards.
Help subscribers and caregivers become comfortable using Lifeline equipment and services.
Follow communication protocols for work-order status and issues, and manage equipment inventory.
Submit Care Plan Agreements and other required documents and reports accurately and promptly.
Provide management with feedback and ideas for continuous improvement.
Attend occasional evening or weekend appointments for emergency service work orders.