District Manager, Cape Cod

Tailored Brands•Dublin, CA

About The Position

The District Manager is accountable for the overall performance of multiple store locations and businesses, including Retail, Rental, Custom, and Tailoring. The role builds high-performing store teams in partnership with Store Managers, plans strategically to achieve optimal results, and creates an inclusive culture focused on a Legendary customer experience. The position is based in Providence, Rhode Island, or South Boston, and reports directly to the Regional Manager. Success in the role requires leadership, performance management, workplace development, operational excellence, and customer experience expertise. The District Manager sets expectations and holds store leadership accountable, coaches teams, communicates priorities, and provides strategic oversight to improve productivity. The role delivers district business plans and financial results, analyzes performance metrics, manages budgets, develops strategies to improve sales, and addresses underperforming stores. The District Manager conducts store visits, supports operationally sound and customer-ready locations, implements programs and best practices, and ensures stores execute the company service model, brand standards, and marketing initiatives. The role also builds inclusive, engaged teams; supports employee training and development; makes or recommends employment decisions; and develops talent pipelines through recruitment and succession planning. Travel is required.

Requirements

Minimum 2 years of experience successfully leading, managing, and developing retail teams, or equivalent experience.
Strong decision-making and problem-solving skills.
Strong quantitative and analytical skills, including a deep understanding of site analytics, sales, and financial data.
Creative and business-savvy, with good judgment.
Self-motivated, results-oriented, and strategic thinker.
Strong organizational and leadership skills, with the ability to multitask in a fast-paced, dynamic environment.
Excellent written and verbal communication skills, including active listening and communication with internal and external stakeholders at all levels.
Strong interpersonal skills, including the ability to engage others in positive dialogue individually or in groups and at different levels.
Ability to prioritize duties, work under time constraints, handle multiple tasks, work independently, and remain flexible as priorities and assignments change.
Proven ability to develop staff into high-performing individuals and teams through training and development.
Experience building strong organizations and committed teams, demonstrated through employee retention and engagement.
Proficiency with technology systems, applications, Microsoft Office, and video conferencing.
Ability to travel.

Nice To Haves

Bachelor's degree preferred, or equivalent experience.

Responsibilities

Set clear expectations for store leadership and hold teams accountable for results.
Model company values and coach teams by example.
Communicate priorities and business-driving information to align store leadership with company expectations.
Provide strategic oversight and guide teams in identifying and implementing productivity improvements.
Partner with and influence internal and external stakeholders.
Achieve district business plans, including sales, profitability, and other financial measures.
Analyze key metrics, ensure goals are met, and train Store Managers to use store reporting to evaluate performance.
Develop and implement district and regional strategies to maximize sales and drive consistent results.
Evaluate store schedules to support initiatives, store tasks, and appropriate sales coverage.
Present fact-based opportunities and recommendations for solutions or support.
Manage store and district budgets.
Assess market demographics, real estate, and traffic trends.
Conduct competitive market visits or research and develop fact-based analysis.
Lead local marketing events and business outreach opportunities.
Identify underperforming stores and develop plans to improve their performance.
Conduct effective store visits to ensure stores are customer-ready, operationally sound, and inclusive.
Prioritize work schedules and store visits based on store performance.
Ensure Store Managers effectively use tools to maintain operationally sound stores.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Implement in-store programs and best practices to improve sales, service, and operational efficiency.
Create an engaged, inclusive workplace where contributions are recognized and valued.
Make or recommend employment decisions to sustain high-performing and diverse store teams.
Support learning and development, including onboarding and development of high-potential talent.
Build internal and external talent pipelines through recruitment and succession planning.
Ensure stores are trained on the company service model and deliver a Legendary customer experience.
Lead teams to exceed customer expectations and achieve a high Net Promoter Score (NPS).
Use customer feedback to address and prevent customer concerns.
Ensure stores meet visual brand standards and execute marketing initiatives as directed.
Invest in personal growth and aspire to advance.
Travel as required.