Field Installation Technician 1

NextLink•Peoria, IL

29d•Onsite

About The Position

The Field Installation Technician provides customer installations, service visits, on-site troubleshooting, and equipment recovery. The role requires excellent customer service skills and technical ability. Work is performed at customer locations and involves physically installing internet equipment. The company is a Hudson Oaks, Texas-based internet service provider delivering high-speed internet and voice services to residential, business, K-12 education, and government customers across multiple states.

Requirements

Be professional in dress, speech, and manner.
Be able to work independently using sound judgment.
Demonstrate accountability in setting priorities, organizing workload, handling multiple responsibilities, and meeting deadlines.
Be able to work in a fast-paced, high-change environment while managing interruptions and priority adjustments.
Demonstrate a desire to learn and an interest in technology.
Pass a drug screening test and criminal background check.
Have and maintain a valid driver’s license with a safe and acceptable driving record in compliance with company policy.
Be able to use tools to install equipment.
Frequently move, transport, or position objects weighing at least 60 pounds.
Be able to climb rooftops of all types and perform job duties at heights.
Be able to pull personal body weight plus equipment weight up roofs and vertical towers repeatedly.
Frequently stand, walk, stoop, sit, and climb ladders and communication towers, and work in elevated positions.
Frequently use hand and power tools.
Be able to climb extended heights of up to 200 feet.
Ensure combined employee and tool weight does not exceed the 300-pound limit specified by the safety equipment manufacturer.

Responsibilities

Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems during service calls and restore functional service to existing customers.
Install internet service for new customers based on available technology, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable from outside to the customer’s desired location.
Configure routers and customer computers for access to internet services.
Perform equipment upgrades for existing customers.
Perform other duties as assigned.