Field Installation Technician

NextLink•Bridgeport, TX

1d•Onsite

About The Position

The Field Installation Technician delivers customer installations, service visits, on-site troubleshooting, and equipment recovery at customer locations. The role combines customer service and technical work, including physically installing Internet equipment. The company is a Texas-based Internet Service Provider serving residential, business, K-12 education, and government customers across multiple states.

Requirements

Be professional in dress, speech, and manner.
Work independently using sound judgment.
Set priorities, organize workload, manage multiple responsibilities, and meet deadlines.
Work in a fast-paced, changing environment while managing interruptions and shifting priorities.
Demonstrate a desire to learn and an interest in technology.
Pass a drug screening test and criminal background check.
Have and maintain a valid driver’s license with a safe and acceptable driving record in compliance with company policy.
Be able to use tools to install equipment.
Frequently move, transport, or position objects weighing at least 60 pounds.
Climb rooftops of all types and perform duties at height, including climbing extended heights up to 200 feet.
Pull own body weight plus equipment weight up roofs and vertical towers repeatedly.
Frequently stand, walk, stoop, sit, climb ladders and communication towers, and work in elevated positions.
Frequently use hand and power tools.
Ensure combined employee and tool weight does not exceed the 300-pound limit specified by the safety-equipment manufacturer.

Responsibilities

Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems during service calls and restore functional service to existing customers.
Install Internet service for new customers based on the available technology, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable from outside to the customer’s desired location.
Configure routers and customer computers to access Internet services.
Perform equipment upgrades for existing customers.
Perform other duties as assigned.