Field Installation Technician

NextLink•Norfolk, NE

28d•Onsite

About The Position

The Field Installation Technician provides customer installations, service visits, on-site troubleshooting, and equipment recovery for an Internet Service Provider. The role requires strong customer service skills and technical ability, with work performed at customer locations and involving physical installation of Internet equipment. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Requirements

Professional dress, speech, and manner.
Ability to work independently using sound judgment.
Ability to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
Ability to work in a fast-paced, high-change environment while managing interruptions and changing priorities.
Desire to learn and interest in technology.
Must pass a drug screening test and criminal background check.
Must have and maintain a valid driver’s license and a safe, acceptable driving record in compliance with company policy.
Must be able to use tools to install equipment.
Frequently move, transport, or position objects weighing at least 60 pounds.
Ability to climb rooftops of all types and perform job duties at heights.
Ability to pull own body weight plus equipment weight up roofs and vertical towers repeatedly.
Frequently stand, walk, stoop, sit, climb ladders and communication towers, and work in elevated positions.
Frequently use hand and power tools.
Ability to climb extended heights of up to 200 feet.
Combined employee and tools weight must not exceed the 300-pound limit specified by the safety equipment manufacturer.

Responsibilities

Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems during service calls and restore functional service to existing customers.
Install Internet service for new customers using the available technology, including mounting equipment at or above roof height and running Cat5-E or fiber-optic cable from outside to the customer’s desired location.
Configure routers and customer computers for access to Internet services.
Perform equipment upgrades for existing customers.
Perform other duties as assigned.