Field Installation Technician 1

NextLink • Lincoln, NE

29d • Onsite

About The Position

The Field Installation Technician provides customer service and technical support by completing customer installations, service visits, on-site troubleshooting, and equipment recovery. Work takes place at customer locations and combines physical installation of Internet equipment with technical tasks such as updating databases. The position is classified as Field Operations – Installation and is non-exempt.

Requirements

• High school diploma or GED equivalent.
• Professional dress, speech, and manner.
• Ability to work independently using sound judgment.
• Accountability in setting priorities, organizing workload, handling multiple responsibilities, and meeting deadlines.
• Ability to work in a fast-paced, high-change environment while managing interruptions and changing priorities.
• Desire to learn and an interest in technology.
• Must pass a drug screening test and criminal background check.
• Ability to use tools to install equipment.
• Ability to move, transport, or position objects weighing at least 60 pounds.
• Ability to climb roofs of all types and perform duties at height, including climbing extended heights up to 200 feet.
• Ability to pull own body weight plus equipment weight up roofs and vertical towers repeatedly.
• Employee weight and tools combined must not exceed the 300-pound limit specified by the safety equipment manufacturer.

Responsibilities

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems during service calls and restore functional service to existing customers.
• Install Internet service for new customers using the technology available, including mounting equipment at or above roof height and running Cat5-E or fiber optic cable from outside to the customer's desired location.
• Configure routers and customer computers for access to Internet services.
• Perform equipment upgrades for existing customers.
• Recover equipment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED