Field Inspector/Call Center Representative

Perdue, Brandon, Fielder, Collins and Mott L.L.P. • Brownsville, TX

1d

About The Position

Perdue Brandon Fielder Collins and Mott LLP (PBFCM) is hiring for a dual-role position supporting delinquent tax collections and field property assessments. The role combines field inspections of properties associated with delinquent taxpayer accounts with office-based call center work. The position is based in the firm’s Brownsville office and involves travel to assigned inspection sites across multiple municipalities in Cameron County.

As a Field Inspector, the employee plans and organizes inspection routes, verifies property conditions and occupancy, takes date-stamped photographs, records relevant observations, prepares and submits reports through online platforms, maintains confidentiality, communicates findings to office staff, and represents the firm professionally during field interactions.

As a Call Center Representative, the employee handles inbound calls and makes outbound calls to taxpayers to collect delinquent property taxes. The employee uses a headset and computer terminal to work across multiple systems, enters and retrieves account information, meets production objectives, and maintains call quality, attendance, and schedule adherence in a structured, high-volume environment.

PBFCM has operated since 1970 and represents more than 2,000 governmental entities in Texas. The firm has 15 offices across Texas, satellite locations in Texas, Florida, and Oklahoma, more than 60 attorneys, and over 400 employees. Its stated core values are honesty and ethical conduct.

Requirements

• Previous office experience is required.
• A high school diploma or equivalent is required.
• Must be bilingual.
• Proficient typing skills are required.
• Ability to work independently and make cost-effective decisions.
• Strong creative problem-solving skills for a fast-paced environment.
• Ability to handle difficult situations with diplomacy and tact.
• Comfort working in unpredictable, high-call-volume environments.
• Demonstrated tolerance for stress and ability to stay composed.

Nice To Haves

• One to two years of call center experience preferred.

Responsibilities

• Plan and organize inspection routes for timely and efficient field visits.
• Travel to assigned inspection sites across multiple municipalities in Cameron County.
• Inspect properties and surrounding areas to verify condition, occupancy status, and visible characteristics.
• Take clear, date-stamped photographs documenting property conditions.
• Record details such as structures, vehicles, and other relevant observations.
• Compile findings into organized reports and submit them through online platforms within required timeframes.
• Maintain confidentiality of client and case-related information.
• Communicate inspection results and follow-up needs to office staff.
• Represent the firm professionally and courteously during field interactions.
• Perform other related duties as assigned.
• Receive inbound calls and make outbound calls to taxpayers to collect delinquent property taxes.
• Use a headset and computer terminal to navigate multiple systems, input data, and retrieve account information.
• Meet daily, weekly, and monthly production objectives.
• Adapt to a dynamic, quickly changing telecommunications environment.
• Maintain accountability for call quality, attendance, and schedule adherence.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED