Field Inspector/Call Center Representative-Brownsville

Perdue, Brandon, Fielder, Collins and Mott L.L.P.•Brownsville, TX

About The Position

Perdue Brandon Fielder Collins and Mott LLP (PBFCM) is hiring for a dual-role position supporting delinquent tax collections and field property assessments. The role combines field inspections to verify the condition of properties associated with delinquent taxpayer accounts with office-based call center responsibilities. Candidates must be adaptable, detail-oriented, and able to work in both field environments and structured office settings. As a Field Inspector, the employee plans and organizes routes, travels to assigned sites across multiple municipalities in Cameron County, verifies property condition and occupancy, documents observations with date-stamped photographs, and submits organized reports through online platforms within required timeframes. The employee maintains confidentiality, communicates findings and follow-up needs to office staff, and represents the firm professionally during field interactions. As a Call Center Representative, the employee receives inbound calls and makes outbound calls to taxpayers to collect delinquent property taxes. The role involves using a headset and computer terminal to navigate multiple systems, enter data, and retrieve account information, while meeting production objectives and maintaining call quality, attendance, and schedule adherence in a dynamic, high-volume environment. PBFCM has been in business since 1970 and represents more than 2,000 governmental entities in Texas. It has 15 offices across Texas, satellite locations in Texas, Florida, and Oklahoma, and more than 60 attorneys and 400 employees. The firm states that its success is grounded in honesty and ethical conduct.

Requirements

Previous office experience is required.
A high school diploma or equivalent is required.
Must be bilingual.
Proficient typing skills are required.
Ability to work independently and make cost-effective decisions.
Strong creative problem-solving skills for a fast-paced environment.
Ability to handle difficult situations with diplomacy and tact.
Comfort working in unpredictable, high-call-volume environments.
Demonstrated tolerance for stress and ability to stay composed.

Nice To Haves

One to two years of call center experience is preferred.

Responsibilities

Plan and organize inspection routes for timely and efficient field visits.
Travel to assigned inspection sites across multiple municipalities in Cameron County.
Inspect properties and surrounding areas to verify condition, occupancy status, and visible characteristics.
Take clear, date-stamped photographs documenting property conditions.
Record details such as structures, vehicles, and other relevant observations.
Compile inspection findings into organized reports and submit them through online platforms within required timeframes.
Maintain confidentiality of client and case-related information.
Communicate inspection results and follow-up needs to office staff.
Represent the firm professionally and courteously during field interactions.
Perform other related duties as assigned.
Receive inbound calls and make outbound calls to taxpayers to collect delinquent property taxes.
Use a headset and computer terminal to navigate multiple systems, input data, and retrieve account information.
Work in a structured environment with a diverse workforce.
Meet daily, weekly, and monthly production objectives.
Adapt to a dynamic, quickly changing telecommunications environment.
Maintain accountability for call quality, attendance, and adherence to schedule.