Field HVAC Service Supervisor
About The Position
At Pelles Heating & Cooling Services in Mars, PA, the company is seeking a full-time Field HVAC Service Supervisor to lead high-performing HVAC service and installation teams. This leadership role offers exceptional benefits and competitive pay. The supervisor will coach, mentor, and support technicians and installers, conducting ride-alongs and performance check-ins to foster team growth. Key responsibilities include ensuring jobs are completed efficiently, accurately, and in full compliance with codes, reviewing work quality and documentation, and reinforcing company standards and safety practices. Effective communication with dispatch and technicians is crucial for smooth operations. The supervisor will also provide hands-on expertise to resolve complex diagnostics or escalated customer concerns, championing customer satisfaction by ensuring clear explanations, professional service, and high-quality outcomes. They may take service calls as needed, modeling best-practice field performance and supporting the team, all while fostering a collaborative, professional, and growth-oriented environment. Pelles Heating & Cooling Services is dedicated to creating comfortable spaces for customers through exceptional heating and cooling services, prioritizing customer needs and delivering top-quality installations and maintenance. The company values work-life balance, offering a flexible work schedule and an unwavering commitment to professional development through paid training and opportunities for skill enhancement. Quarterly social events are held to celebrate successes and build lasting connections within the team.
Requirements
- 8+ years of HVAC experience (service, maintenance, and installation)
- EPA certification
- Valid driver's license with a clean driving record
- Strong communication skills and ability to lead by example
- Commitment to professionalism, customer satisfaction, and team success
- Ability to pass a background check
- Ability to pass pre-employment drug testing
Nice To Haves
- Leadership, mentoring, or supervisory experience (strongly preferred)
- NATE certification and experience (a plus)
Responsibilities
- Guide HVAC service and installation teams
- Coach, mentor, and support technicians and installers
- Conduct ride-alongs and performance check-ins to help your team grow
- Ensure that jobs are completed efficiently, accurately, and in full compliance with codes
- Review work quality and documentation while reinforcing company standards and safety practices
- Communicate with dispatch and technicians to keep operations running smoothly
- Resolve complex diagnostics or escalated customer concerns using hands-on expertise
- Ensure every customer receives clear explanations, professional service, and high-quality outcomes
- Take service calls as needed, modeling best-practice field performance and supporting the team
- Help foster a collaborative, professional, and growth-oriented environment
Benefits
- Health, dental, and vision insurance
- 2 weeks of paid vacation
- Paid holidays
- Tax-free benefits
- $600 prepaid TASC card for eligible medical type expenses
- WGB - Wellness Group Benefit
- $50K company-paid life insurance policy
- Uniform service
- $200 annual allowance for safety toe boots
- AFLAC
- Commitment to a healthy work-life balance
- Opportunities for growth and advancement within the company
- Flexible work schedule
- Paid training
- Quarterly social events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
