HVAC Service Field Supervisor
About The Position
Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience delivering trusted home comfort solutions. We are seeking an experienced HVAC Field Service Supervisor to lead and support our service technicians in the field. This role is responsible for overseeing daily operations, ensuring high-quality workmanship, driving team performance, and delivering an exceptional customer experience.
Requirements
- 2+ years of HVAC field leadership or supervisor experience
- Strong knowledge of residential HVAC service, maintenance, and repair
- Proven ability to lead teams, improve performance, and manage day-to-day operations
- Strong troubleshooting and technical skills
- Excellent communication, organization, and problem-solving abilities
- Ability to work in a fast-paced, dynamic environment
- Valid driver’s license with clean driving record
- Must pass background check and drug screening
Nice To Haves
- Computer proficiency (Microsoft Office preferred)
Responsibilities
- Lead, coach, and develop service technicians, including hiring, training, scheduling, and performance management
- Supervise daily field operations, ensuring jobs are completed efficiently and to company standards
- Assist technicians with diagnostics, troubleshooting, and technical support in the field and remotely
- Monitor and improve team productivity, quality of work, and customer satisfaction
- Resolve customer concerns and ensure a positive service experience
- Review and audit work orders, service reports, and payroll for accuracy
- Conduct job site visits, vehicle inspections, and equipment audits
- Ensure proper use and maintenance of tools, materials, and company assets
- Coordinate with dispatch to optimize scheduling and job assignments
- Maintain compliance with safety standards, company policies, and local codes
Benefits
- Take-home vehicle + fuel card
- Insurance available after 31 days (low-cost plans available)
- Dental, vision, HSA/FSA
- 401(k) with company match
- Paid time off + paid holidays
- Company-paid life insurance
- Ongoing HVAC training and career advancement opportunities
- Strong leadership support and team environment
- Weekly direct deposit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
