HVAC Service Supervisor

Frank Gay Residential•The Villages, FL

4d•$65,000 - $78,000

About The Position

Are you looking to level up your career and transition into leadership? Frank Gay Services is seeking an Residential HVAC Service Supervisor ready to TradeUP to a new opportunity. If you're passionate about leading teams, ensuring customer satisfaction, and driving performance, this is the position for you! About the Role: The HVAC Service Field Supervisor reports directly to the HVAC Service Manager and is primarily responsible for supervising all AC Service & Maintenance Technicians. This role facilitates training and coaching of technicians, ensures complete customer satisfaction, and resolves escalated customer complaints. You will coach and train technicians on customer service, sales, technical & mechanical knowledge, and company products and services.

Requirements

Experience: At least five (5) years of HVAC residential service experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems. At least three (3) years of HVAC Service Technician experience with the ability to train others.
Outdoor Work: Must be willing to work outdoors in any weather conditions.
Physical Dexterity: Must occasionally lift and/or move 75+ pounds
Travel: Some local travel is expected for this position.

Responsibilities

Partnering Across Departments: Collaborate with installation, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers by company standards and procedures.
Customer Resolution: Follow up and resolve escalated customer disputes/complaints, ensuring effective and long-term problem resolution.
Performance Monitoring: Act on the department’s projected and forecasted performance goals, including average ticket per call, percentage of sales leads, average callbacks, and number of COD calls completed.
Feedback and Support: Provide regular feedback to the Service Line Operations Manager and consistent support, professional development, and coaching to all service technicians.
Technician Communication: Maintain effective communication with each technician to ensure clear understanding of goals and expectations.
Weekly Meetings: Plan, develop, and lead weekly technician meetings with appropriate, positive, and balanced content.
Safety Integration: Ensure that safety topics are incorporated into coaching conversations, weekly meetings, and training sessions.