HVAC Service Supervisor

KB Complete Plumbing • Mission, KS

4d • $30 - $35

About The Position

KB Complete operates with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company’s continued success and are rewarded well for their contributions.
We are honest, professional, and hard working. We strive for excellence and are loyal and committed to our customers and one another. Our new and long-time customers choose us because we will only send the best in the industry to their homes to solve their service needs.

Requirements

• High School Diploma for GED with additional training and 5-7 years’ experience in HVAC. Technical training certification required.
• 2-5 year experience as a supervisor or training position
• Must possess all valid licensing or certification for EPA and safety requirements including a valid driver’s license.
• Skilled at servicing heating, air conditioning, ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
• Effective communication skills to communicate with external and internal customers. The ability to resolve customer concerns or complaints.
• Ability to work a flexible schedule to meet the demands of customers during peak seasons with an on-call rotation as needed.
• Ability to lift and carry up to 50 pounds.
• Ability to work in confined spaces (e.g., attics, crawl spaces, basements).
• Prolonged periods of standing, kneeling, and bending.
• Ability to work at heights (e.g., ladders, elevated plat forms).
• Manual dexterity to handle electrical tools and equipment.
• Ability to work in various weather conditions when performing outdoor installations.
• Valid Driver’s License (required)
• To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Responsibilities

• Complete necessary repairs and routine maintenance of systems for all heating, air conditioning, ventilation as well as accessories in a timely and accurate manner.
• Maintain accurate inventory of all HVAC resources as well as completing all necessary electronic documentation for record keeping.
• Responsible for delivering excellent customer service and maintain high levels of overall customer satisfaction.
• Creating a positive learning environment in field for ongoing training with a team of technicians
• Coaching mentor and track team progress to achieve daily and monthly goals that are in line with company and department initiatives.
• Work with Service Manager and Training Manager to develop industry leading processes for overall better workflow and customer satisfaction.
• Provide solutions to customer concerns by analyzing, diagnosing in a professional timely and accurate manner. Promoting products, services including specifically replacement pro

Benefits

• Health Coverage: Employer-paid medical, dental, and vision plan options
• Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
• Savings Accounts: FSA and HSA contribution options
• Retirement: 401(k) available upon hire with employer match; Traditional and Roth options
• Paid time off and holidays
• Paid parental leave
• Tuition Reimbursement
• On-going training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees