Field HR Manager
About The Position
The Field Human Resources Manager serves as a strategic HR partner to field operations leadership, providing hands-on support across multiple locations. The role works closely with regional leaders, district managers, and general managers to drive employee engagement, strengthen leadership capabilities, ensure compliance with employment laws, and support consistent execution of HR policies and procedures. The position supports a fast-paced, multi-location environment and balances day-to-day employee relations with initiatives focused on retention, talent development, workforce planning, and organizational effectiveness. It involves regular interaction with field teams, frequent site visits, and relationship-building with employees and operational leaders at every level. The manager partners with field leaders on staffing and workforce needs, employee relations, investigations, performance management, leadership development, compliance, HR reporting, and continuous improvement across an assigned portfolio of locations. The role also supports organizational changes, new-location openings, acquisitions, and other business initiatives as needed.
Requirements
- 5+ years of progressive human resources experience, including employee relations, performance management, and HR business partnership.
- Strong knowledge of employment laws, workplace investigations, HR policies, and employee relations best practices.
- Demonstrated ability to coach operational leaders, resolve complex employee issues, and influence stakeholders at multiple levels.
- Excellent communication, conflict resolution, organizational, and problem-solving skills.
Nice To Haves
- Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
- Experience supporting multiple locations, field operations, or a geographically dispersed workforce strongly preferred.
- Background in restaurants, hospitality, retail, franchising, or other multi-unit operating environments is a plus.
- Ability to analyze HR data.
Responsibilities
- Serve as the primary HR business partner for an assigned portfolio of locations and advise operational leaders on human resources matters.
- Partner with regional directors, district managers, and general managers to align HR initiatives with business objectives and operational priorities.
- Conduct regular field visits to assess workplace culture, identify employee concerns, reinforce HR policies, and support location leadership.
- Coach managers on leadership effectiveness, performance management, employee engagement, and people-management practices.
- Identify workforce trends and operational challenges and recommend solutions to improve employee satisfaction, productivity, and retention.
- Manage employee relations matters, including workplace complaints, policy violations, attendance issues, performance concerns, and conflict resolution.
- Conduct timely, objective, and thorough investigations into employee complaints, misconduct, harassment, discrimination, and other workplace concerns.
- Advise managers on corrective action, disciplinary procedures, documentation, and termination decisions.
- Maintain accurate and confidential investigation records and support consistent application of company policies.
- Identify recurring employee relations issues and recommend preventive measures.
- Partner with field leadership and recruiting teams to identify staffing needs, address workforce gaps, and support hiring initiatives.
- Monitor turnover, staffing levels, retention trends, and hiring effectiveness.
- Support onboarding and integration for new hires and newly promoted leaders.
- Develop and implement retention strategies to improve engagement and team stability and reduce avoidable turnover.
- Assist with succession planning and internal talent development for management and leadership positions.
- Guide managers through performance reviews, coaching conversations, performance improvement plans, and employee development initiatives.
- Support the development of general managers and other field leaders through HR training, coaching, and consultation.
- Help operational leaders establish clear performance expectations and maintain team accountability.
- Identify leadership development needs and collaborate with training and learning teams on targeted solutions.
- Promote consistent, fair, and effective people-management practices across assigned locations.
- Ensure field operations comply with applicable federal, state, and local employment laws and regulations.
- Advise on wage and hour requirements, leave administration, workplace accommodations, anti-discrimination policies, and other employment matters.
- Support compliance with company policies, employee handbook requirements, workplace safety procedures, and documentation standards.
- Partner with corporate HR, legal counsel, and other stakeholders on complex employee matters and employment-related risks.
- Maintain accurate HR records and support audits, reporting requirements, and compliance initiatives.
- Track and analyze HR metrics, including turnover, retention, absenteeism, staffing levels, employee relations trends, and hiring performance.
- Use data and field feedback to identify opportunities to improve workforce stability, management effectiveness, and operational performance.
- Prepare reports and recommendations for HR and operations leadership.
- Assist with implementing HR programs, policies, systems, and process improvements across assigned locations.
- Support organizational changes, new-location openings, acquisitions, and other business initiatives as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
