Field Excellence Head

Novartis • Toronto, ON

1d • Hybrid

About The Position

The Field Excellence Head plays a critical role in driving field performance and operational excellence across Commercial and Value & Access teams. This position establishes a unified, data-driven framework for incentive design, territory excellence, and KPI management, ensuring strong alignment with strategic brand priorities, go-to-market models, and access strategies. The role partners cross-functionally to enable high-impact decision-making and elevate field execution across the organization.

Requirements

• Bachelor’s degree in bioscience, engineering, business, or related field
• Minimum 8 years of experience in pharma/biotech commercial operations, including experience in Field or Commercial Excellence.
• Proven experience designing and managing incentive schemes, including payout modeling and performance diagnostics.
• Strong expertise in territory design, targeting, segmentation, and field deployment analytics.
• Experience leading high-performing teams and driving cross-functional collaboration.
• Hands-on experience with CRM systems (e.g., Veeva) and BI tools (e.g., Power BI, Tableau).
• Strong analytical skills with knowledge of data governance, compliance, and industry standards.
• Fluent English; additional local language is a plus.

Nice To Haves

• Agility
• Brand Analysis
• Brand Awareness
• Commercial Excellence
• Cross-Functional Collaboration
• Customer Engagement
• Customer Experience
• Customer Insights
• Data Strategy
• Digital Marketing
• Go-To-Market Strategy
• Healthcare Needs
• healthcare outcomes
• Influencing Skills
• Inspirational Leadership
• launch products
• Marketing Strategy
• Media Campaigns
• People Management
• Product Marketing
• Product Roadmap
• Return on Investment (ROI)
• Stakeholder Engagement
• Stakeholder Management

Responsibilities

• Lead the design, governance, and execution of commercial incentive schemes and field performance frameworks.
• Establish and maintain standardized KPIs, dashboards, analytics, and reporting for Commercial and Value & Access teams.
• Drive territory design, alignment, and optimization to maximize field force effectiveness.
• Provide data-driven insights and recommendations to improve sales performance and access field metrics.
• Partner with CRM and field system owners to define business requirements and support implementation across teams.
• Support go-to-market strategies for launches, including field force sizing and deployment models.
• Ensure alignment of field KPIs and access metrics with global and local brand strategies.
• Manage external benchmarking and data acquisition to inform field performance improvements.
• Foster a culture of high performance, coaching, and continuous development across the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior