Field Excellence Head

Novartis•Toronto, ON

1d•Hybrid

About The Position

The Field Excellence Head plays a critical role in driving field performance and operational excellence across Commercial and Value & Access teams. This position establishes a unified, data-driven framework for incentive design, territory excellence, and KPI management, ensuring strong alignment with strategic brand priorities, go-to-market models, and access strategies. The role partners cross-functionally to enable high-impact decision-making and elevate field execution across the organization.

Requirements

Bachelor’s degree in bioscience, engineering, business, or related field
Minimum 8 years of experience in pharma/biotech commercial operations, including experience in Field or Commercial Excellence.
Proven experience designing and managing incentive schemes, including payout modeling and performance diagnostics.
Strong expertise in territory design, targeting, segmentation, and field deployment analytics.
Experience leading high-performing teams and driving cross-functional collaboration.
Hands-on experience with CRM systems (e.g., Veeva) and BI tools (e.g., Power BI, Tableau).
Strong analytical skills with knowledge of data governance, compliance, and industry standards.
Fluent English; additional local language is a plus.

Nice To Haves

Agility
Brand Analysis
Brand Awareness
Commercial Excellence
Cross-Functional Collaboration
Customer Engagement
Customer Experience
Customer Insights
Data Strategy
Digital Marketing
Go-To-Market Strategy
Healthcare Needs
healthcare outcomes
Influencing Skills
Inspirational Leadership
launch products
Marketing Strategy
Media Campaigns
People Management
Product Marketing
Product Roadmap
Return on Investment (ROI)
Stakeholder Engagement
Stakeholder Management

Responsibilities

Lead the design, governance, and execution of commercial incentive schemes and field performance frameworks.
Establish and maintain standardized KPIs, dashboards, analytics, and reporting for Commercial and Value & Access teams.
Drive territory design, alignment, and optimization to maximize field force effectiveness.
Provide data-driven insights and recommendations to improve sales performance and access field metrics.
Partner with CRM and field system owners to define business requirements and support implementation across teams.
Support go-to-market strategies for launches, including field force sizing and deployment models.
Ensure alignment of field KPIs and access metrics with global and local brand strategies.
Manage external benchmarking and data acquisition to inform field performance improvements.
Foster a culture of high performance, coaching, and continuous development across the team.