Regional Head of Business Process Excellence

Maersk•Charlotte, NC

2d•Hybrid

About The Position

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What We Can Offer At Maersk, we’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. A newly created regional leadership role aligned to Maersk’s global Business Process Excellence The opportunity to shape, standardize, and digitalize end‑to‑end LCL operations across North America Close collaboration with Operations, Product, Technology, Finance, and Global Process Excellence teams A role with meaningful impact on service reliability, operational scalability, compliance, and cost‑to‑serve

Requirements

Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day
Proven experience within freight forwarding, with strong exposure to LCL operations and end‑to‑end process design
Deep understanding of operational systems and how processes are embedded into technology platforms
Demonstrated experience driving digitalisation, automation, and data‑driven decision‑making
Strong project management capability, with the ability to lead complex, cross‑functional initiatives
Ability to influence and deliver outcomes in matrixed environments without relying on formal authority
Structured problem‑solving skills and a disciplined, analytical approach to operational improvement
Strong stakeholder management and communication skills, with a collaborative and customer‑centric mindset
Experience with operational governance, compliance, and quality frameworks

Responsibilities

Own and govern regional end‑to‑end LCL operational processes, ensuring alignment with global standards and controlled exception handling
Translate global operating models into regionally practical, scalable, and compliant processes
Establish and drive service standards across milestone completeness, milestone timeliness, and on‑time performance
Lead continuous improvement initiatives to increase regional productivity, reduce cost‑to‑serve, and eliminate operational waste
Drive operational digitalization and automation, partnering with Technology to embed standard processes into system capabilities (including CW1)
Provide visibility and governance over operational performance metrics, milestone quality, and process effectiveness
Collaborate with upstream and downstream functions (LTA, OTC, STP, RTP, Finance) to address process gaps and interdependencies
Own and deploy Quality Management Systems (QMS) and lead regional certification readiness (e.g., ISO, TAPA)
Ensure adherence to Safety, Quality, Compliance, and HSSE standards across all regional LCL operations
Lead and develop a small regional team