Regional Head of Business Process Excellence

A.P. Moller - Maersk•Charlotte, NC

3d•Hybrid

About The Position

This is a newly created regional leadership role aligned to Maersk’s global Business Process Excellence. The opportunity is to shape, standardize, and digitalize end‑to‑end LCL operations across North America. This role involves close collaboration with Operations, Product, Technology, Finance, and Global Process Excellence teams. It is a role with meaningful impact on service reliability, operational scalability, compliance, and cost‑to‑serve.

Requirements

Continuous improvement mindset: a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day.
Proven experience within freight forwarding, with strong exposure to LCL operations and end‑to‑end process design.
Deep understanding of operational systems and how processes are embedded into technology platforms.
Demonstrated experience driving digitalisation, automation, and data‑driven decision‑making.
Strong project management capability, with the ability to lead complex, cross‑functional initiatives.
Ability to influence and deliver outcomes in matrixed environments without relying on formal authority.
Structured problem‑solving skills and a disciplined, analytical approach to operational improvement.
Strong stakeholder management and communication skills, with a collaborative and customer‑centric mindset.
Experience with operational governance, compliance, and quality frameworks.

Responsibilities

Own and govern regional end‑to‑end LCL operational processes, ensuring alignment with global standards and controlled exception handling.
Translate global operating models into regionally practical, scalable, and compliant processes.
Establish and drive service standards across milestone completeness, milestone timeliness, and on‑time performance.
Lead continuous improvement initiatives to increase regional productivity, reduce cost‑to‑serve, and eliminate operational waste.
Drive operational digitalization and automation, partnering with Technology to embed standard processes into system capabilities (including CW1).
Provide visibility and governance over operational performance metrics, milestone quality, and process effectiveness.
Collaborate with upstream and downstream functions (LTA, OTC, STP, RTP, Finance) to address process gaps and interdependencies.
Own and deploy Quality Management Systems (QMS) and lead regional certification readiness (e.g., ISO, TAPA).
Ensure adherence to Safety, Quality, Compliance, and HSSE standards across all regional LCL operations.
Lead and develop a small regional team.