Field Estimator

Paul Davis Restoration•Newbury, OH

About The Position

Paul Davis Restoration Cleveland Metro & Akron is seeking a Field Estimator to help customers recover from property damage caused by fire, water, storms, and other losses. The estimator is often the first point of contact for property owners after a traumatic event. The role involves inspecting damaged residential and commercial properties, developing detailed scopes of work, preparing estimates in Xactimate, communicating with insurance professionals, and securing restoration and reconstruction projects for the company’s teams. The position combines customer service, relationship building, estimating, and project coordination. The Field Estimator works to meet sales, profitability, compliance, and customer experience objectives while managing estimates, revisions, supplements, change orders, and project start activities. Compensation is a base salary plus commission, with stated annual earning potential of $65,000–$100,000 or more. The company provides training, mentorship, technology, and opportunities for career growth.

Requirements

Experience in restoration, reconstruction, insurance adjusting, or construction estimating is required.
Working knowledge of restoration and reconstruction practices.
Proficiency with Xactimate estimating software.
Knowledge of residential and commercial construction processes.
Excellent verbal and written communication skills.
Strong customer service and relationship-building skills.
Ability to prioritize and manage multiple projects simultaneously.
Knowledge of Microsoft Office and mobile technology.
Ability to work independently and collaboratively as part of a team.
Strong negotiation and presentation abilities.
High level of professionalism and confidentiality.
Ability to provide accurate estimate revisions within carrier-required timelines.
Ability to inspect properties in various environments; stand, walk, bend, squat, and climb stairs; occasionally lift up to 50 pounds; work indoors and outdoors; safely use required personal protective equipment; and frequently use computers, tablets, and mobile technology.
Ability to communicate effectively in person and over the phone.

Nice To Haves

Xactimate Level 1 or Level 2 certification preferred.
Previous customer service or project management experience preferred.
Bachelor’s degree or equivalent industry experience preferred.

Responsibilities

Meet operational objectives related to sales, profitability, and customer experience.
Inspect residential and commercial properties affected by fire, water, storms, and other losses.
Create detailed estimates using Xactimate software.
Scope projects accurately and profitably.
Secure restoration and reconstruction projects.
Build and maintain relationships with property owners and insurance professionals.
Clearly communicate expectations with adjusters, project managers, and customers.
Manage estimate revisions and insurance supplements.
Document and communicate change orders as required.
Ensure projects meet profit margin and service expectations.
Meet carrier compliance standards and estimate upload requirements.
Schedule appointments and coordinate project start activities.