Field Engineering Specialist - Kansas City
About The Position
The Field Engineering Specialist provides technical repair, preventive maintenance, installation, and customer support for assigned Roche product lines and geographic territories. The position delivers routine technical support to laboratory customers on equipment operation and maintenance, performs on-site service and installation, and addresses mechanical, hardware, software, and networking issues. The specialist diagnoses system failures using established procedures and selects cost-effective resolutions to minimize customer downtime. The role also documents service activity in accordance with quality procedures, provides feedback on product failure trends and serviceability, and contributes to maintaining and continuously improving the quality system and achieving quality objectives. This is a remote, field-based position covering the Kansas City metro area, Central and Western Kansas, Wichita, Springfield, Missouri, and Columbia, Missouri. The ideal candidate lives in the Kansas City metro area. Travel of up to 30% is required, including some overnight travel. A company car is provided. This is a nonexempt position eligible for overtime.
Requirements
- High school diploma and two years of technical school, equivalent military training, or equivalent work experience.
- Either five years of progressive experience repairing or servicing mechanical or system hardware and software, or networking or wireless networking; or a bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or a related field plus one to two years of progressive experience repairing or servicing complex mechanical or system hardware and software, or networking or wireless networking.
- Successful completion of training or certification as defined by Roche Diagnostics Services Leadership and policy.
- Ability to travel, including some overnight travel.
- Ability to provide support after hours and on weekends or holidays.
- Ability to maintain strong customer relationships.
Nice To Haves
- Eight or more years of progressive experience, or a bachelor's degree in a relevant field plus four or more years of progressive experience.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- Ability to serve as an internal technical resource.
Responsibilities
- Provide routine technical support to customers on operational and maintenance aspects of system equipment.
- Perform on-site service, repair, preventive maintenance, and installation of company products, including mechanical and system hardware, software, and networking or wireless networking.
- Serve as a customer contact for routine technical and service-related problems, following documented practices, policies, and procedures.
- Diagnose mechanical, hardware, software, and system failures using established procedures.
- Determine cost-effective repairs or resolutions to minimize customer downtime.
- Provide analysis, feedback, and recommendations regarding product failure trends and serviceability issues.
- Document service activity in accordance with company quality procedures.
- Adapt procedures, processes, tools, equipment, and techniques to meet complex position requirements when needed.
- Refer the most complex questions and problems to higher levels.
- Maintain and continuously improve the quality system and contribute to achieving quality objectives through daily actions.
- Travel throughout the assigned territory, including some overnight travel.
Benefits
- Company car provided
- Eligible for overtime
- A discretionary annual bonus may be available based on individual and Company performance
- Benefits detailed at the link provided in the posting
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
