Field Engineering Specialist - Kansas City

Roche • Indianapolis, IN

10h • $71,100 - $132,000 • Remote

About The Position

The Field Engineering Specialist provides technical repair, preventive maintenance, and installation support for assigned Roche product lines and geographies. The role provides routine technical support to laboratory customers on operational and maintenance aspects of equipment and serves as a customer contact for routine technical and service-related problems. Work may involve mechanical and system hardware and software, networking, and wireless networking.

The specialist performs on-site service, repair, and installation; diagnoses equipment and system failures using established procedures; and determines cost-effective resolutions to minimize customer downtime. The role also provides analysis, feedback, and recommendations on product failure trends and serviceability issues, and documents activity in accordance with company quality procedures. The position follows established policies and procedures, completes required training and certification, resolves routine questions and problems, and refers the most complex issues to higher levels. The specialist is responsible for maintaining and continuously improving the quality system through daily actions.

This is a remote, field-based role with up to 30% travel. The assigned territory includes the Kansas City metro area, Central and Western Kansas, Wichita, Kansas, Springfield, Missouri, and Columbia, Missouri. The ideal candidate will live in the Kansas City metro area. Some overnight travel is required. The position is nonexempt and eligible for overtime. A company car is provided; relocation benefits are not available. The expected salary range for the Kansas City, Kansas primary location is $71,100–$132,000. Actual pay depends on experience, qualifications, location, and other permitted job-related factors. A discretionary annual bonus may be available based on individual and company performance. The posting indicates eligibility for company benefits but does not specify them.

Requirements

• High school diploma and two years of technical school, equivalent military training, or equivalent work experience; alternatively, a bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or a related field.
• Five years of progressive experience repairing or servicing mechanical or system hardware and software, networking, or wireless networking; alternatively, a relevant bachelor's degree plus one to two years of progressive experience repairing or servicing complex mechanical or system hardware and software, networking, or wireless networking.
• Successful completion of training or certification as defined by Roche Diagnostics Services Leadership and policy.
• Ability to travel, including some overnight travel.
• Ability to provide support after hours and on weekends or holidays.
• Ability to maintain strong customer relationships.

Nice To Haves

• Eight or more years of progressive experience, or a bachelor's degree in a relevant field plus four or more years of progressive experience.
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
• Ability to serve as an internal technical resource.

Responsibilities

• Provide technical repair, preventive maintenance, and installation support for assigned Roche product lines and geographies.
• Provide routine technical support to customers on operational and maintenance aspects of system equipment.
• Perform on-site service, repair, and installation of company products, including support involving mechanical and system hardware and software, networking, and wireless networking.
• Serve as the customer contact for routine technical and service-related problems.
• Diagnose mechanical, hardware, software, and system failures using established procedures.
• Determine cost-effective repair or resolution options to minimize customer downtime.
• Provide analysis, feedback, and recommendations on product failure trends and serviceability issues.
• Document work activity in compliance with company quality procedures.
• Follow documented practices, policies, and procedures when providing repair and installation support.
• Maintain and continuously improve the quality system and help achieve quality objectives through daily actions.
• Provide technical support after hours and on weekends or holidays as needed.

Benefits

• Company car provided.
• Eligible for a discretionary annual bonus based on individual and company performance.
• Eligible for company benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED