Field Engagement Specialist (Cleveland, Ohio)

Tuesday Health • Cleveland, OH

7d • Remote

About The Position

The Field Engagement Specialist (FES) enrolls eligible members in Tuesday Health’s value-based palliative care program through in-person, facility-based, provider-aligned, community-based, and telephonic outreach. The role bridges members, caregivers, facilities, providers, and clinical teams, ensuring eligible individuals are informed, supported, and successfully enrolled. The FES is accountable for quarterly enrollment goals assigned by their supervisor.

The position includes outreach and relationship-building with nursing facilities, provider offices, community organizations, and caregivers; explaining services and supporting members through enrollment; and coordinating initial clinical visits. The role also provides ongoing telephonic customer service and represents Tuesday Health at community events as needed. The ideal candidate has experience in value-based care, provider relations, community outreach, and/or healthcare marketing.

Requirements

• Bachelor’s degree in social work, public health, healthcare administration, or a related field, or equivalent experience.
• At least 2 years of experience in community outreach, member engagement, or healthcare navigation.
• Excellent verbal communication and relationship-building skills.
• Proficiency in motivational interviewing or active listening techniques.
• Highly organized and detail-oriented, self-driven, and able to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM/EMR systems.
• Ability to drive during daytime, nighttime, or inclement weather throughout the assigned territory.
• Valid driver’s license with a safe driving record.
• State minimum automobile insurance coverage.
• Comfort with change and ambiguity, including rapid changes to the business, strategy, organization, and priorities.

Nice To Haves

• Experience working with elderly, chronically ill, or Medicaid/Medicare dual-eligible populations.
• Experience in value-based care, provider relations, community outreach, and/or healthcare marketing.

Responsibilities

• Conduct in-person outreach at nursing facilities, provider offices, and community settings to engage eligible members.
• Perform telephonic outreach to meet enrollment goals or follow up with members who have not been reached.
• Use motivational interviewing to educate members and caregivers about Tuesday Health services.
• Guide members through enrollment, answer questions, and address concerns.
• Develop creative strategies to facilitate member contact.
• Schedule initial clinical visits.
• Provide ongoing telephonic customer service to members and caregivers.
• Build and maintain relationships with nursing facility staff and high-volume providers through lunch-and-learns, newsletters, on-site visits, and other approaches.
• Identify and support enrollment opportunities during facility and provider visits.
• Collaborate with the clinical team to identify facilities and providers that may need additional education about Tuesday Health services.
• Represent Tuesday Health at local events and community health fairs as needed.
• Distribute educational materials to relevant community organizations and caregiver groups.
• Use local knowledge to identify areas with high enrollment opportunity.

Benefits

• Competitive compensation.
• Medical, dental, vision, and life insurance.
• Paid time off and holidays.
• Employer 401(k) match.
• Remote work with multiple onsite sessions each year for collaboration and team building.
• Dynamic and inclusive team environment.

What This Job Offers

• Job Type: Full-time