Field Engagement Specialist (Cleveland, Ohio)

Tuesday Health•Cleveland, OH

6d•Remote

About The Position

Tuesday Health is a value-based palliative care provider group focused on improving serious illness and end-of-life care. The Field Engagement Specialist (FES) enrolls eligible members in Tuesday Health’s value-based palliative care program through in-person, facility-based, provider-aligned, community-based, and telephone outreach. The role connects members, caregivers, facilities, providers, and clinical teams, ensuring eligible individuals are informed, supported, and successfully enrolled. The FES is accountable for quarterly enrollment goals assigned by their supervisor. The position includes outreach at nursing facilities, provider offices, and community settings; telephone engagement and follow-up; guiding members through enrollment; building relationships with facility staff and providers; and representing Tuesday Health at community events. The role is remote, with travel throughout an assigned territory and multiple onsite team sessions each year. The ideal candidate has experience in value-based care, provider relations, community outreach, or healthcare marketing and is comfortable with change and ambiguity.

Requirements

Bachelor’s degree in social work, public health, healthcare administration, or a related field, or equivalent experience.
At least 2 years of experience in community outreach, member engagement, or healthcare navigation.
Excellent verbal communication and relationship-building skills.
Proficiency in motivational interviewing or active listening techniques.
Highly organized, detail-oriented, and self-driven, with the ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite and CRM/EMR systems.
Ability to drive during daytime, nighttime, or inclement weather throughout an assigned territory.
Valid driver’s license with a safe driving record.
State minimum automobile insurance coverage.
Comfort with change and ambiguity, including rapidly evolving business strategy, organization, and priorities.

Nice To Haves

Experience working with elderly, chronically ill, or Medicaid/Medicare dual-eligible populations.
Experience in value-based care, provider relations, community outreach, and/or healthcare marketing.

Responsibilities

Conduct in-person outreach at nursing facilities, provider offices, and community settings to engage eligible members.
Perform telephone outreach and follow up with members who are difficult to reach to support enrollment goals.
Use motivational interviewing to educate members and caregivers about Tuesday Health services.
Guide members through enrollment, answer questions, and address concerns.
Develop creative strategies to facilitate contact with members.
Schedule initial clinical visits.
Provide ongoing telephone customer service to members and caregivers.
Build and maintain relationships with nursing facility staff and high-volume providers through lunch-and-learns, newsletters, onsite visits, and other activities.
Identify and support enrollment opportunities during facility and provider visits.
Collaborate with the clinical team to identify facilities or providers that may need additional education about Tuesday Health services.
Represent Tuesday Health at local events and community health fairs as needed.
Distribute educational materials to community organizations and caregiver groups.
Use local knowledge to identify areas with high enrollment opportunity.
Meet quarterly enrollment goals assigned by the supervisor.

Benefits

Competitive compensation.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Paid time off and holidays.
Employer 401(k) match.
Remote work with multiple onsite sessions each year to support collaboration and team building.
Inclusive team environment.
Meaningful work focused on patients, caregivers, and the company’s mission.