Field Consultant, CLESS (Construction Defect)

Nationwide•King William, VA

6h•$108,000 - $200,000•Remote

About The Position

Nationwide’s Property and Casualty team is seeking a Field Consultant to handle serious and complex commercial casualty claims. The role focuses on providing prompt, courteous, fair claims service while investigating and evaluating property damage, negotiating resolutions, handling lawsuit files, and overseeing defense counsel. The consultant makes claim disposition decisions within prescribed authority and may provide advice, counsel, and training to Claims representatives and other business areas. The position can be filled in any of the lower 48 U.S. states and involves a normal office or field claims environment.

Requirements

Eight years of commercial casualty claims handling experience preferred.
State licensing where required.
Successful completion of required or applicable claims certification training and classes.
Superior knowledge of best claims practices for resolving severe and complex bodily injury and commercial property claims.
Knowledge of insurance contracts, medical terminology, and legal aspects of court procedures affecting legal liability across insurance lines.
Ability to operate claims systems, a personal computer, and related software.
Ability to meet customer needs, explain the claims process, and provide exemplary service.
Analytical ability to make independent decisions and resolve conflicts involving coverage, jurisdictional law, investigation facts, policy exclusions, and exceptions.
Ability to coordinate with defense counsel on serious and complex liability cases from inception through trial.
Strong written and verbal communication and negotiation skills.
Organizational skills to prioritize work in accordance with objectives and standards.
Ability to operate an automobile and hold a valid driver’s license with a safe driving record.
Ability to make physical inspections of accident scenes and property loss sites; climb ladders, balance at various heights, stoop, bend, or crawl; and work outdoors in all types of weather.
Willingness and ability to work irregular hours, travel including overnight trips, be on call, and work catastrophes (CAT).
A valid credit check and/or background check is required as part of the selection process.

Nice To Haves

Undergraduate degree or post-graduate studies preferred.
Eight years of commercial casualty claims handling experience preferred.

Responsibilities

Handle the most serious and complex commercial bodily injury and/or property damage claims, making decisions within maximum authorization and recommending settlement values.
Apply best claims practices and meet deadlines to resolve assigned cases in accordance with company guidelines.
Use appropriate settlement methods and assign cases to outside vendors when warranted.
Analyze reserves and maintain timely, accurate case reserves.
Maintain current knowledge of assigned insurance lines, relevant court decisions, claims guidelines, and policy changes; attend seminars or training as needed.
Provide advice, counsel, and training to Claims representatives and specialized training or consultation to non-claims areas as requested.
Create and analyze severe incident reports, reinsurance reports, and other information for the home office, claims management, and underwriting.
Oversee defense counsel and lawsuit activities throughout the life of a claim.
Deliver a positive customer service experience to internal, external, current, and prospective Nationwide customers.
Perform other responsibilities as assigned.

Benefits

Medical, dental, and vision coverage
Life insurance
Short- and long-term disability coverage
Paid time off, including at least 18 days per full calendar year for newly hired associates, prorated quarterly based on hire date
Nine paid holidays
Eight hours of Lifetime paid time off
Eight hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire