Field Communications Specialist-HYBRID

Designer Brands Inc.•Columbus, OH

7d•Hybrid

About The Position

Connects store teams to what matters most—clearly, quickly, and with purpose. As a Field Communications Specialist, you’ll be at the center of how information flows across 650+ DSW and The Shoe Company stores in the U.S. and Canada. You’ll shape messaging that helps teams execute with confidence, supports operational priorities, and keeps the customer experience front and center. Brings clarity to complexity in a fast-moving retail environment. In this role, you’ll partner across Store Operations and cross-functional teams to ensure the right message reaches the right audience at the right time. Your work will directly impact how store teams stay informed, engaged, and empowered to deliver results. Supports connection and engagement beyond day-to-day communications. From key initiatives to meetings and events, you’ll help create moments that strengthen how teams connect to the business and each other.

Requirements

3+ years of experience in an internal communications role
Strong written communication skills with the ability to tailor messaging across multiple channels
Ability to organize and prioritize work aligned to business goals
Comfort communicating with all levels of leadership in a clear and professional manner
Ability to manage multiple priorities in a fast-paced environment
Flexibility to adapt as business needs evolve
Demonstrates initiative and ownership from concept through execution
Shows accountability for decisions and outcomes
Brings curiosity and a willingness to learn and apply new ideas

Nice To Haves

Retail store experience preferred
Bachelor’s degree in Communications, Public Relations, or equivalent work experience

Responsibilities

Manage and coordinate store-level communications across 650+ locations in the U.S. and Canada
Maintain and optimize the store communication calendar to ensure clarity, timing, and alignment
Adapt messaging quickly to meet evolving business needs across multiple channels
Write and edit communications with clear intent for diverse audiences of up to 12,000 associates
Draft operational directives in partnership with Store Operations to ensure clarity and actionability
Maintain a consistent and authentic brand voice across all communications
Manage the store issue-resolution inbox to support timely responses and feedback loops
Gather input from store teams and cross-functional partners to refine messaging and priorities
Partner with subject matter experts to develop communications supporting company initiatives
Align messaging with key operational priorities and business goals
Contribute to internal associate engagement initiatives that help motivate and inspire store teams
Assist with planning and logistics for leadership meetings and events