Communications Consultant (Hybrid)

Intact Specialty Solutions•Boston, MA

1d•Hybrid

About The Position

At Intact Insurance Specialty Solutions, we are experts in protecting what makes businesses unique. Our deep understanding of the specialty insurance market forms the foundation for our customized solutions, supported by targeted risk control and claims services. Our employees are passionate about providing insurance coverage aligned with our targeted customer groups. Intact’s Global Specialty Lines business operates across more than 20 verticals in four distinct markets: U.S., Canada, UK, and Europe. This opportunity is for our U.S. team. We are seeking a Communications Consultant to join our Marketing and Communications team in our Boston, MA office, operating on a hybrid schedule. This role is responsible for developing and implementing internal and external communications initiatives to support business priorities, build awareness, and promote our brand, insurance products, services, and capabilities in the market.

Requirements

Excellent and professional writer and communicator across all forms of media and styles to reach a range of audiences across multiple channels.
Must be able to work both independently and as a member of a team, and interact with a diverse group of individuals.
Ability to work effectively within a global, matrix organization, collaborating across regions, functions, and time zones to deliver consistent communications outcomes.
Ability to demonstrate analytical, decision making, problem solving, and organizational skills.
Demonstrate proficiency with computer software including Microsoft Office suite and other systems utilized by the department.
Responsiveness and follow-through on commitments; deliver based on tight deadlines.
Must maintain a high level of accuracy; capable and open to adapting as needed.
Ability to follow work processes and governance structures to uphold brand consistency and reputation.
Strong judgment and confidence to make high-impact decisions independently within agreed governance, particularly under conditions of ambiguity, time pressure, and competing priorities.
Ability to travel when the position requires.
Bachelor’s degree required.
6+ years of communications experience, mainly in the property-casualty Insurance industry experience, including communications (internal and external), PR and consulting.

Responsibilities

Independently provides communications consulting and planning to business units and service groups supporting strategic priorities and business projects.
Proactively curates content, provides editorial consulting/oversight, and regularly shares analytics and recommendations based on trends and activities.
Provides ongoing editorial support including writing, editing, and content development to ensure communications are well-articulated and consistent with the company's key themes and brand strategy.
Supports a customer-driven culture by assessing the impact of marketing and communications initiatives and resources on desired customer experiences.
Develops and delivers a regular cadence of internal communications to keep employees informed on important initiatives.
Oversees, assists, and manages content and materials for internal audiences across various platforms, ensuring employee messages are well-articulated and consistent with the company’s people priorities.
Develops and maintains internal communication calendars and project plans, providing regular updates to internal stakeholders.
Develops communication plans to create awareness and promote brand, products, services, and capabilities in the marketplace, supporting annual objectives.
Develops and contributes to external content strategies across a broad spectrum of communications channels, including websites, newsletters, trade publications, events, and social media.
Directly handles responses to media inquiries, often serving as company spokesperson.
Writes and publishes news releases and pitches story ideas to industry trade publications.
Ensures published external material is promoted and repurposed in alignment with content marketing plans.
Collaborates and coordinates with colleagues on press, social media, and other external channels to support specialty lines initiatives.