Field Communications Senior Manager

Vertex Inc. • Boston, MA

1d • $128,000 - $192,000 • Hybrid

About The Position

The Field Communication Engagement Senior Manager develops and executes communication plans that inform, engage, and activate field teams and key stakeholders. The role supports the VP of Strategic Customer Engagement and field sales leaders by driving engagement, supporting pipeline launches, and strengthening collaboration across the kidney field team.

The position creates and optimizes communications for field business goals, evaluates channel performance and readership, and incorporates field feedback into planning and decision-making. It leads selected cross-functional projects to improve field effectiveness and support pipeline launches, and collaborates with marketing, training, internal communications, and other teams to improve the usefulness and adoption of content for field teams.

The role requires a strategic, analytical approach to identifying risks and opportunities, interpreting performance data, and recommending adjustments that help position the field for success. The position is hybrid-eligible or on-site eligible: employees may choose to work remotely up to two days per week or on-site five days per week, with ad hoc flexibility. The role is eligible for an annual bonus and annual equity awards.

Requirements

• Bachelor's degree in marketing, communications, or a similar area of focus.
• Typically 5 or more years of progressive experience in marketing, field leadership, commercial operations, management consulting, or program management within pharma or biotech.
• Strong background in internal communications, field engagement, and commercial strategy.
• Proven ability to develop and execute communication plans that drive organizational success.
• Advanced analytical skills to interpret data and measure communication strategy effectiveness.
• Experience in sales operations, field effectiveness, or a related role, preferably in the pharmaceutical or healthcare industry.
• Exceptional communication skills, including the ability to craft clear, actionable updates and performance insights for diverse audiences, especially field teams.
• Demonstrated success leading cross-functional collaboration and governance, aligning stakeholders, and driving initiatives to completion.
• Strategic thinking and a proactive approach to optimization and continuous improvement.
• Strong understanding of sales processes, analytics, and field team dynamics, with the ability to translate data into actionable insights.
• Proven ability to work cross-functionally and influence teams at multiple levels.

Nice To Haves

• Experience with brand strategy, pipeline product strategy, and launch planning.
• Professional certifications in leadership, project management (such as PMP), or advanced communication strategies (such as APR) are highly desirable.

Responsibilities

• Create high-impact communications and messaging that support kidney field business goals.
• Identify opportunities to optimize communications through field rides, team observations, and performance analysis.
• Work with cross-functional partners to identify, build, and maintain internal communication channels for the field, such as intranet, SharePoint, and Teams channels.
• Plan, write, and post content for applicable communication channels.
• Analyze readership, identify what is working and what is not, and recommend and deploy adjustments.
• Advise business partners and field teams, incorporating field feedback into strategic planning and decision-making.
• Lead selected cross-functional projects that enhance field effectiveness, accelerate business, and support pipeline launches.
• Use reports, processes, dashboards, and internal information to create useful and engaging materials for field audiences.
• Partner with marketing, training, internal communications, and other teams to share field-based recommendations for improving or increasing use of field content.
• Identify and address risks, recommend alternative plans, and influence decisions to position the field for success.

Benefits

• Annual bonus eligibility.
• Annual equity awards eligibility.
• Medical, dental, and vision benefits.
• Generous paid time off, including a week-long company shutdown in summer and winter.
• Educational assistance programs, including student loan repayment.
• Commuting subsidy.
• Matching charitable donations.
• 401(k).
• Inclusive benefits and resources supporting employees' career, financial, family, and wellbeing needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior