Field Claims Representative

Auto-Owners Insurance Company • Knoxville, TN

9d • Hybrid

About The Position

Auto-Owners Insurance is seeking a motivated and experienced field claims professional to handle insurance claims in the field under general supervision throughout the claim lifecycle, including investigation, evaluation, and resolution. The role provides service to agents, insureds, and others to help ensure claims are resolved accurately and promptly.

The position requires mastery of claims-handling skills and involves handling multi-line property and casualty claims in an assigned territory, with an emphasis on property claims. Investigations may be conducted by phone, mail, or on-site. The role may also require attending arbitrations, mediations, depositions, or trials as necessary.

The company offers a merit-based work-from-home program based on job responsibilities. Following initial in-person training, eligible associates may have work-from-home flexibility as defined by the leadership team.

Requirements

• Bachelor’s degree or direct equivalent experience handling property and casualty claims.
• At least 3 years of experience handling multi-line property and casualty claims, with an emphasis on property claims.
• Above-average written and verbal communication skills.
• Ability to resolve complex issues.
• Ability to organize and interpret data.
• Ability to handle multiple assignments.
• Ability to work effectively with a diverse group of individuals.
• Ability to accurately solve mathematical problems, including geometry (area and volume) and financial calculations such as sums and unit costs, and to read and understand personal and business finance documents.
• Ability to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Ability to work in the U.S. without current or future sponsorship.

Nice To Haves

• Field claims handling experience.
• Knowledge of Xactimate software.

Responsibilities

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and analyze legal liability.
• Handle multi-line property and casualty claims in an assigned territory, with an emphasis on property claims.
• Become familiar with insurance coverage by studying insurance policies, endorsements, and forms.
• Work toward claim resolution and attend arbitrations, mediations, depositions, or trials as necessary.
• Ensure claims payments are issued accurately and in a timely manner.
• Conduct investigations by phone, mail, and on-site.

Benefits

• Friendly work environment.
• Structured training program.
• Employee mentoring.
• Excellent compensation and benefits package.
• Competitive base salary.
• Matched 401(k).
• Fully funded pension plan once vested.
• Bonus programs.
• Paid time off, including holidays, vacation days, personal time, and sick leave.

What This Job Offers

• Job Type: Full-time