Field Claims Representative

Auto-Owners Insurance Company•Greensboro, NC

8d•Hybrid

About The Position

Auto-Owners Insurance is seeking a motivated and experienced field claims professional to handle insurance claims through the claim life cycle under general supervision. The role includes investigating and evaluating losses, determining policy coverage and legal liability, and resolving claims accurately and promptly. The representative provides service to agents, insureds, and others, and handles multi-line property and casualty claims in an assigned territory, with an emphasis on property claims. The role involves learning insurance coverage through study of policies, endorsements, and forms; pursuing claim resolution; attending arbitrations, mediations, depositions, or trials as needed; and ensuring timely, accurate claim payments. Investigations are conducted by phone, mail, and on-site. After initial in-person training, a merit-based work-from-home program may provide flexibility as defined by the leadership team.

Requirements

Bachelor’s degree or direct equivalent experience handling property and casualty claims.
A minimum of 3 years handling multi-line property and casualty claims, with an emphasis on property claims.
Above-average written and verbal communication skills.
Ability to resolve complex issues, organize and interpret data, and handle multiple assignments.
Ability to effectively deal with a diverse group of individuals.
Ability to accurately handle mathematical problems, including geometry (area and volume) and financial matters such as sums, unit costs, and understanding personal and business finance documents.
Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
Ability to work in the U.S. without current or future sponsorship.

Nice To Haves

Field claims handling experience.
Knowledge of Xactimate software.

Responsibilities

Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and analyze legal liability.
Handle multi-line property and casualty claims in an assigned territory, with an emphasis on property claims.
Become familiar with insurance coverage by studying insurance policies, endorsements, and forms.
Work toward claim resolution and attend arbitrations, mediations, depositions, or trials as necessary.
Ensure claims payments are issued accurately and on time.
Conduct investigations by phone, mail, and on-site.