Field Claims Representative - Summit, Stark, or Wayne Counties, Ohio

Auto-Owners Insurance • Akron, OH

3d • Hybrid

About The Position

Auto-Owners Insurance is seeking a motivated, experienced field claims professional to handle insurance claims in the field under general supervision throughout the claim lifecycle, including investigation, evaluation, and resolution. The representative provides service to agents, insureds, and others to help resolve claims accurately and promptly. The role handles multiline property and casualty claims in an assigned territory, with an emphasis on property claims, and requires mastery of claims-handling skills. Investigations may be conducted by phone, mail, or on site. The representative may attend arbitrations, mediations, depositions, or trials as needed.

Requirements

• Bachelor’s degree or direct equivalent experience handling property and casualty claims.
• At least 3 years of experience handling multiline property and casualty claims, with an emphasis on property claims.
• Above-average written and verbal communication skills.
• Ability to resolve complex issues, organize and interpret data, and handle multiple assignments.
• Ability to work effectively with a diverse group of individuals.
• Ability to accurately handle mathematical problems, including geometry and financial calculations, and to read and understand personal and business finance documents.
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Ability to work in the U.S. without current or future sponsorship.

Nice To Haves

• Field claims handling experience.
• Knowledge of Xactimate software.

Responsibilities

• Investigate and assemble facts, determine policy coverage, evaluate losses, and analyze legal liability.
• Handle multiline property and casualty claims in an assigned territory, emphasizing property claims.
• Study insurance policies, endorsements, and forms to become familiar with coverage.
• Work toward claim resolution and attend arbitrations, mediations, depositions, or trials as necessary.
• Ensure claim payments are issued accurately and promptly.
• Conduct investigations by phone, mail, and on-site visits.

Benefits

• Friendly work environment.
• Structured training program and employee mentoring.
• Competitive base salary.
• Matched 401(k).
• Fully funded pension plan once vested.
• Bonus programs.
• Paid holidays, vacation days, personal time, and sick leave.
• Excellent compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level