Field Claims Representative

Auto-Owners Insurance•Peoria, IL

5d•$62,000 - $95,300•Hybrid

About The Position

Auto-Owners Insurance is seeking a motivated claims trainee to handle entry-level insurance claims under close supervision throughout the claim lifecycle, including investigation, evaluation, and resolution. The representative provides service to agents, insureds, and others to help resolve claims accurately and promptly. The role includes completing the Company’s claims training and development program for the assigned insurance line. After initial in-person training, work-from-home time may be available based on job responsibilities and as defined by the leadership team.

Requirements

Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
Ability to organize data, multitask, and make decisions independently.
Above-average written and verbal communication skills.
Ability to write reports and compose correspondence.
Ability to resolve complex issues.
Ability to maintain confidentiality and data security.
Ability to deal effectively with a diverse group of individuals.
Ability to accurately handle mathematical problems, including geometry (area and volume) and financial calculations such as sums and unit costs, and to read and understand personal and business finance documents.
Ability to drive an automobile, hold a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
Ability to work in the U.S. without current or future sponsorship.

Responsibilities

Investigate, evaluate, and settle entry-level insurance claims.
Study insurance policies, endorsements, and forms to develop foundational knowledge of Company insurance products.
Learn and comply with Company claim-handling procedures.
Develop entry-level claim negotiation and settlement skills.
Build skills to serve agents, insureds, and others effectively.
Meet and communicate with claimants, legal counsel, and third parties.
Develop specialized skills, including estimating and using designated computer-based programs for loss adjustment.
Study for, obtain, and maintain adjuster licenses when required by statute, within Company or legal timelines.
Continually develop product knowledge through approved educational programs.
Drive to on-site investigations and other business-related sites.

Benefits

Matched 401(k).
Fully funded pension plan once vested.
Medical, prescription, dental, and vision insurance.
Associate, spouse, and child life insurance.
Short-term and long-term disability.
Health care and dependent care flexible spending accounts.
Paid time off, including holidays, vacation days, personal time, sick leave, and parental leave.
Adoption assistance.
Discounts on personal insurance.
Education matching gift program.
Gym membership and fitness class reimbursement program.
Benefit dollars to purchase certain benefits.
Several bonus opportunities.
Friendly work environment, structured training program, and employee mentoring.