Field Claims Representative - Summit, Stark, or Wayne Counties, Ohio

Auto-Owners Insurance Company • Akron, OH

2d • Hybrid

About The Position

Auto-Owners Insurance is seeking a motivated and experienced field claims professional to handle insurance claims in the field under general supervision throughout the claim lifecycle, including investigation, evaluation, and resolution. The role provides service to agents, insureds, and others to help ensure claims are resolved accurately and promptly.

The representative handles multi-line property and casualty claims in an assigned territory, with an emphasis on property claims. The position requires mastery of claims-handling skills and may involve investigating by phone, mail, and on-site visits, as well as attending arbitrations, mediations, depositions, or trials as necessary.

Requirements

• Bachelor’s degree or direct equivalent experience handling property and casualty claims.
• At least 3 years of experience handling multi-line property and casualty claims, with an emphasis on property claims.
• Above-average written and verbal communication skills.
• Ability to resolve complex issues, organize and interpret data, handle multiple assignments, and effectively deal with a diverse group of individuals.
• Ability to accurately solve mathematical problems, including geometry (area and volume) and financial calculations such as sums and unit costs, and to read and understand personal and business finance documents.
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Ability to work in the U.S. without current or future sponsorship.

Nice To Haves

• Field claims handling experience.
• Knowledge of Xactimate software.

Responsibilities

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and analyze legal liability.
• Handle multi-line property and casualty claims in an assigned territory, emphasizing property claims.
• Become familiar with insurance coverage by studying policies, endorsements, and forms.
• Work toward the resolution of claims.
• Attend arbitrations, mediations, depositions, or trials as necessary.
• Ensure claims payments are issued accurately and in a timely manner.
• Conduct investigations by phone, mail, and on-site.

Benefits

• Competitive base salary.
• Matched 401(k).
• Fully funded pension plan once vested.
• Bonus programs.
• Paid time off, including holidays, vacation days, personal time, and sick leave.
• Friendly work environment.
• Structured training program.
• Employee mentoring.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level