Field Claims Representative - Portland, Oregon

Acuity Insurance•Portland, OR

87d•$75,000 - $150,000•Onsite

About The Position

Acuity is hiring a Field Claims Representative to investigate claims, record facts, preserve evidence, determine coverage, evaluate liability and exposure, assess subrogation potential, and arrange claim disposition through settlement or denial, including litigation. Duties are carried out frequently in the field and in person. The position is classified as exempt and is based in Portland, Oregon. The salary range is $75,000–$150,000 annually; actual pay varies based on education, experience, knowledge, skills, and abilities. The role requires a college degree or equivalent and at least five years of insurance claims experience. Multi-line and/or field adjusting experience is preferred, and trucking litigation experience is a plus. The representative must have a valid driver's license and an acceptable motor vehicle record to operate a corporate vehicle, and must be able to work independently. Acuity offers a comprehensive benefits package that includes a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, and an Employee Assistance Program. A full description of benefits and eligibility will be provided during the hiring process.

Requirements

College degree or equivalent.
Minimum of 5 years of insurance claims experience.
Knowledge of property and casualty claims practices, policies, and procedures.
Good written and verbal communication skills.
Organizational and time-management skills.
Basic understanding of state statutes and case law.
Customer-service orientation.
Efficient use of a laptop and associated software, including email and word-processing applications.
Ability to work independently.
Valid driver's license and acceptable motor vehicle record to operate a corporate vehicle.

Nice To Haves

Multi-line and/or field adjusting experience preferred.
Trucking litigation background is a plus.

Responsibilities

Organize work and promptly contact pertinent parties regarding assigned claims.
Thoroughly investigate claims to determine coverage, assess liability, and evaluate damages.
Conduct investigations and provide customer follow-up in person.
Evaluate, revise, or recommend changes to claim reserves.
Inspect and determine property damage.
Understand basic anatomy and medical terminology and interpret medical records and bills.
Identify and pursue subrogation opportunities.
Apply customer service concepts and requirements.
Identify potentially fraudulent claims and promptly refer them to the Special Investigations Unit (SIU).
Maintain urgency while implementing proactive claim-handling plans and procedures.
Use sound judgment, discretion, and settlement authority to resolve claims through negotiation, settlement, or denial.
Handle assigned claims, including claims in other districts when requested.
Represent the company professionally and maintain a positive attitude.
Maintain company property in good working order, request new equipment, and obtain authorization for repairs.
Maintain working relationships with field sales and underwriting to exchange information about claims and the risk desirability of insureds.
Supervise and direct defense attorneys in preparing cases for trial, including attending mediations and depositions.
Maintain regular and predictable attendance.
Perform other duties as assigned.