Field Claims Representative – Floyd County, Bartow County, or Cherokee County

Auto-Owners Insurance•Newnan, GA

6d•Hybrid

About The Position

Auto-Owners Insurance is seeking a motivated and experienced field claims professional to handle insurance claims in the field under general supervision through the claim lifecycle, including investigation, evaluation, and resolution. The representative provides service to agents, insureds, and others to help ensure claims are resolved accurately and promptly. The role requires mastery of claims-handling skills and involves multi-line property and casualty claims in an assigned territory, with an emphasis on property claims. After initial in-person training, the position may offer work-from-home flexibility under a merit-based program, as determined by job responsibilities and the leadership team. The representative may conduct investigations by phone, mail, and on-site visits and attend arbitrations, mediations, depositions, or trials as necessary. The position is based in Floyd County, Bartow County, or Cherokee County. Applicants must be able to work in the U.S. without current or future sponsorship.

Requirements

Bachelor’s degree or direct equivalent experience handling property and casualty claims.
At least 3 years of experience handling multi-line property and casualty claims, with an emphasis on property claims.
Above-average written and verbal communication skills.
Ability to resolve complex issues.
Ability to organize and interpret data.
Ability to handle multiple assignments.
Ability to deal effectively with a diverse group of individuals.
Ability to accurately solve mathematical problems, including geometry (area and volume) and financial calculations such as sums and unit costs, and to understand personal and business finance documents.
Ability to drive an automobile, hold a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
Ability to work in the U.S. without current or future sponsorship.

Nice To Haves

Field claims handling experience.
Knowledge of Xactimate software.

Responsibilities

Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and analyze legal liability.
Handle multi-line property and casualty claims in an assigned territory, with an emphasis on property claims.
Become familiar with insurance coverage by studying policies, endorsements, and forms.
Work toward claim resolution and attend arbitrations, mediations, depositions, or trials as necessary.
Ensure claims payments are issued accurately and promptly.
Conduct investigations by phone, mail, and on-site.