Field Claims Adjuster - Auto Damage - Richmond, VA

Military Spouse Corporate Career Network•Richmond, VA

10d•Onsite

About The Position

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers, directing and making decisions about the repair process from beginning to end. You’ll manage your own inventory while working independently, and work closely with body shops and others to negotiate repair pricing and assess liability. The role calls for leadership and conflict-management skills, strong attention to detail, and a commitment to excellent customer service. This is a field position with access to a company car and frequent driving within your assigned geographical area. Workload is assessed collectively, so you may cover assignments outside your area and may occasionally be required to report to an office. Candidates should reside within 50 miles of Richmond, Virginia.

Requirements

One of the following experience and education combinations: at least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; an associate’s degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or a bachelor’s degree and at least one year of appraisal/estimatics or insurance experience.
Valid driver’s license and auto insurance.
Must comply with Progressive’s driving standards and/or policies.
Leadership and conflict-management skills, strong attention to detail, and a passion for excellent customer service.

Responsibilities

Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
Negotiate the repair process with body shops.
Document claim information and make decisions consistent with claims standards and local laws.
Evaluate and handle claim payments and resolve claims without payments.
Review and determine the validity of supplement requests.

Benefits

401(k) with dollar-for-dollar company match up to 6%.
Medical, dental, and vision coverage, including free preventative care.
Wellness and mental health programs.
Health care flexible spending accounts and health savings accounts.
Life insurance.
Paid time off, including volunteer time off.
Paid and unpaid sick leave where applicable.
Short- and long-term disability.
Parental and family leave.
Military leave and pay.
Career development and tuition assistance.
Annual cash incentive payment through Gainshare, up to 16% of eligible earnings based on company performance.
Diverse, inclusive, and welcoming culture with Employee Resource Groups.