Field Claims Adjuster - Auto Damage - Saint Paul, MN
About The Position
Progressive is hiring a field auto damage claims adjuster to serve as a point of contact for customers and direct and make decisions about the vehicle repair process from beginning to end. The adjuster manages an independent inventory, works with body shops and others to negotiate repair pricing, assesses liability, and provides customer service. This is a field position involving frequent driving within an assigned geographical area, with possible assignments outside that area and occasional office reporting. The role may involve work in field, office, body shop, network shop, or service center environments.
Requirements
- At least four years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or an associate degree and at least three years of relevant work experience, including one year of appraisal/estimatics or insurance experience; or a bachelor's degree and at least one year of appraisal/estimatics or insurance experience.
- Valid driver's license and auto insurance, and compliance with Progressive's driving standards and/or policies.
- Leadership and conflict management skills, attention to detail, and a passion for providing excellent customer service.
Responsibilities
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
- Negotiate the repair process with body shops.
- Document claim information and make decisions consistent with claims standards and local laws.
- Evaluate and handle claim payments and resolve claims without payments.
- Review and determine the validity of supplement requests.
Benefits
- 401(k) with dollar-for-dollar company match up to 6%.
- Medical, dental, and vision coverage, including free preventative care.
- Wellness and mental health programs.
- Health care flexible spending accounts, health savings accounts, and life insurance.
- Paid time off, including volunteer time off.
- Paid and unpaid sick leave where applicable, as well as short- and long-term disability.
- Parental and family leave; military leave and pay.
- Career development and tuition assistance.
- Annual cash incentive payment of up to 16% of eligible earnings based on company performance.
- Diverse, inclusive, and welcoming culture with Employee Resource Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
