Field Based Community Health Worker - Pima / Maricopa County, AZ

UnitedHealth Group•Maricopa, AZ

12h•$20 - $36•Hybrid

About The Position

At UnitedHealthcare, the Field Based Community Health Worker (CHW) assesses, plans, and implements individualized care strategies for members and/or community organizations, directing members toward the most appropriate, least restrictive level of care. The CHW identifies and initiates referrals to social service programs, including financial, psychosocial, community, and state supportive services, and manages the member’s care plan across the continuum of care as a single point of contact. The role acts as a liaison between members and community organizations to help members access appropriate care, conducts home and social assessments, and provides member education. The CHW also addresses social determinants of health, including transportation, housing, and food access. The position is field-based with a home-based office; work is performed from home when not in the field. Local travel in Pima and Maricopa Counties and surrounding Arizona communities is approximately 60%, with mileage reimbursed at the current government rate. The schedule is Monday through Friday between 8:00 a.m. and 5:00 p.m. Arizona time.

Requirements

At least 4 years of community outreach work or volunteering experience.
At least 2 years of experience working or volunteering in a field-based healthcare role in a Community Health setting.
At least 2 years of experience working or volunteering in the local community, with demonstrated knowledge of its culture and values and familiarity with available community resources.
Intermediate computer proficiency, including MS Word, Excel, and Outlook, and ability to use multiple web applications.
Access to a designated quiet workspace at home, separate from non-work areas, where Protected Health Information (PHI) can be secured.
Live in a location that can receive an approved high-speed internet connection or have access to existing high-speed internet.
Reside within commuting distance of Pima and Maricopa Counties in Arizona.
Ability to travel locally approximately 60% of the time, up to 100 miles round trip.
Reliable transportation to travel to client and/or patient sites within a designated area.
Current, unrestricted Arizona driver’s license and state-required insurance.
Telecommuters must adhere to UnitedHealth Group’s Telecommuter Policy.
Must pass a drug test before beginning employment.

Nice To Haves

Completion of a state Community Health Worker (CHW) course.
Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, or Certified Medical Assistant credential.
Experience arranging community resources.
Experience with electronic charting.
Experience working in team-based care.
Knowledge of the Medicaid population.
Background managing populations with complex medical and behavioral needs.
Bilingual in Spanish.

Responsibilities

Create a positive experience and relationship with members.
Help members avoid hospitalization by supporting regular visits to their primary physician.
Keep members actively engaged with their primary physician.
Support members in picking up their prescriptions.
Proactively engage members in managing their care.
Provide member education.
Support transitions of care.
Help members remain compliant with their care plans.
Partner with the care team, including community organizations, providers, and internal staff.
Continue learning about community cultures and values.
Conduct member assessments when needed.
Perform other duties as assigned.
Assess, plan, and implement individualized care strategies directed toward the most appropriate, least restrictive level of care.
Identify and initiate referrals to financial, psychosocial, community, and state supportive services.
Manage the member’s care plan across the continuum as a single point of contact.
Act as a liaison with community organizations and members to help ensure appropriate care is accessed.
Conduct home and social assessments and address social determinants of health, including transportation, housing, and food access.

Benefits

Paid time off accrued starting with the first pay period.
Eight paid holidays.
Medical plan options.
Health Spending Account or Health Savings Account participation.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee referral bonus program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Comprehensive benefits package.