Community Health Worker, Lake County, IL (Field)
About The Position
Community Health Workers serve as a bridge between members and the health care system through outreach and education. They help Aetna members attain and maintain better health outcomes, improve relationships with health care providers, and support mutual understanding between members and providers. The role works under the direction of a designated professional and supports socially and medically complex patients in a variety of non-traditional settings. This is a field-based position serving members and communities in Lake County, Illinois, and surrounding counties. It requires travel within a 90-mile radius of Lake County at least 70% of the time, including travel to multiple office and home locations. The position requires flexibility when working conditions are unknown, since patient home environments may vary. Scheduled hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional weekend hours may be required.
Requirements
- Must be located in Lake County, Illinois, or the surrounding area.
- Must be willing to travel within a 90-mile radius of Lake County at least 70% of the time.
- Must have reliable transportation.
- 1–3 years of relevant experience, such as community outreach or home visits to members or patients.
- Experience serving Medicaid populations in urban or rural environments, with familiarity with local formal and informal resource networks.
- Strong interpersonal and communication skills and ability to work effectively with diverse constituencies.
- Ability to work collaboratively, manage multiple priorities, use effective time management, and exercise sound judgment.
- Exceptional organizational and interpersonal skills, with attention to detail.
- Ability to communicate medical information to health care professionals and care coordinators by telephone.
- High school diploma or GED.
Nice To Haves
- Experience working in a community or outpatient setting.
- Community Health Worker certification or equivalent training and experience.
- Skills or training in Mental Health First Aid, Trauma Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, medical terminology, and practices for designated health conditions.
- Meet local and state requirements such as first aid, CPR, and TB screening.
- Experience using a computer, including Excel and Electronic Health Records.
Responsibilities
- Conduct outreach and education to connect members with the health care system.
- Help members attain and maintain better health outcomes and improve relationships with health care providers.
- Communicate medical information to health care professionals and care coordinators by telephone.
- Use knowledge of community agencies and resources to support members.
- Influence medical care providers as needed to adjust interventions to members’ cultural, ethnic, or religious preferences.
- Provide support to socially and medically complex patients in non-traditional settings.
- Collaborate with a team, manage multiple priorities, use effective time management, and exercise sound judgment.
- Travel to multiple office and home locations in the service area.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligible for a CVS Health bonus, commission, or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
