Community Health Worker - Field - OHIO

CVS Health•Dayton, OH

7d•$19 - $35•Onsite

About The Position

The Community Health Worker (CHW) serves as a bridge between Aetna members and the healthcare system through outreach and education. The role helps members improve health outcomes and relationships with healthcare providers, while supporting greater understanding between members and providers. The CHW works under the direction of a designated professional. This is a full-time, field-based position for someone who resides in Ohio and requires routine travel of up to 75% within the assigned region. The CHW conducts home visits with members who have behavioral health conditions, helping them work through care plans, improve access to care, identify behavioral health needs, and pursue positive behavioral health goals. The CHW also helps members address social and economic factors affecting health, connect with community services, manage appointments and applications, and adhere to medications. The role involves collaboration with members, providers, case managers, agencies, supervisors, and office staff across diverse cultural and socioeconomic backgrounds.

Requirements

Complete an approved Community Health Worker certification program within 12 months of hire; classes count as work time and are provided or reimbursed by Aetna/CVS.
Demonstrated proficiency with personal computers, keyboards, navigating multiple systems, and Microsoft Office applications, including Outlook, Word, Excel, and SharePoint.
Experience with children and adolescent populations.
Ability to travel up to 75% of the time to multiple office and home locations within the region, with occasional travel outside the region.
Use a personal vehicle for travel and possess reliable transportation, a valid and active driver’s license, and proof of vehicle insurance.
Flexibility to work in situations where conditions are unknown, as patient home environments and situations may vary.
Ability to communicate medical and mental health information to healthcare professionals and care coordinators by telephone.
Knowledge of formal and informal community agencies and resources, and working knowledge of multi-system outreach programs related to healthcare delivery, clinical education, and health-related services.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of people in a diverse community.
Ability to influence mental health providers to adjust interventions based on members’ cultural, ethnic, or religious preferences.
Ability to collaborate with a team, manage multiple priorities, use effective time management, and exercise sound judgment.
Exceptional organizational and interpersonal skills, with attention to detail.
Ability to provide supportive care to socially and behaviorally complex patients in a variety of non-traditional settings.
High school diploma or GED.

Nice To Haves

3–5 years of relevant experience working in a community-based position or mental health capacity.
Experience completing CANS (Child and Adolescent Needs and Strengths) assessments.
Experience working with youth involved in the Juvenile Justice System.
Skills in Mental Health First Aid, Trauma-Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.
Experience serving Medicaid populations in urban or rural environments and familiarity with local formal and informal resource networks.
1–2 years of experience providing clinical services; community or outpatient setting experience preferred.
Community Health Worker certification or equivalent training and experience.
Experience with Electronic Health Records.
Meet local and state requirements such as first aid, CPR, and TB screening.
Bachelor’s degree.

Responsibilities

Conduct home visits with Aetna members who have behavioral health conditions and assist them with their care plans.
Identify care options suited to members’ needs and adapt tasks to account for their culture, language, and religion.
Improve members’ access to care, identify behavioral health care needs, and help reduce unnecessary PRTF hospitalizations.
Educate healthcare professionals and providers about social determinants of health that may affect members’ health and treatment plans.
Build and maintain positive working relationships with members, providers, behavioral health case managers, agency representatives, supervisors, and office staff.
Help reduce cultural and socioeconomic barriers between clients and institutions.
Help members identify socioeconomic issues affecting their health and develop health and social management plans and goals.
Identify gaps and opportunities to strengthen community systems of care.
Help members use community services, including scheduling appointments with social service agencies and transportation vendors, and completing applications for eligible programs.
Support medication adherence by educating members about their medication lists, reviewing medications, helping obtain refills, and identifying alternatives when necessary.