Community Health Worker (Brunswick County)

CommWell Health • Bolivia, NC

1d

About The Position

The Community Health Worker collaborates with the Care Coordination/Care Management and Population Health teams to identify patients with social and health care needs, build trusting relationships, and connect vulnerable populations with health care and community resources. The role addresses social determinants of health and barriers to care through activities such as home visits, community contacts, transportation coordination or delivery, help accessing services and benefits, and support with care coordination and transitions. The worker coaches patients toward health goals, advocates for them, and develops knowledge of available community resources and service procedures. The position also contributes to quality improvement and supports incentive, regulatory, and certification requirements through documentation and participation in initiatives. Flexible scheduling, including some evenings and weekends as necessary, is required.

Requirements

• BLS certificate from the American Red Cross or American Heart Association.
• Clean driving record and current North Carolina driver's license.
• Approval by the corporate vehicle insurance vendor for driving privileges.

Nice To Haves

• Community Health Worker certification preferred.

Responsibilities

• Collaborate with Care Coordination/Care Management and Population Health teams to identify hard-to-reach patients with social and health care needs and meet them where they are.
• Build trusting relationships with patients.
• Build and maintain positive working relationships with providers, nurse case managers, agency representatives, supervisors, office staff, and health and social service organizations.
• Assess and address social determinants of health and eliminate barriers to care, including by coordinating or delivering transportation, making home visits, and conducting community contacts.
• Help patients use resources, schedule appointments, and complete applications for programs for which they may be eligible.
• Coach and support patients as they work toward health goals.
• Connect vulnerable populations with health care and community resources.
• Assist clients in accessing health-related services, including obtaining and appropriately using a medical home and overcoming barriers.
• Assist with care coordination and care transitions for patients in the community.
• Assist patients with enrollment in eligible programs and benefits.
• Advocate for vulnerable populations in the health care system and the wider community.
• Work effectively with people from diverse backgrounds to reduce cultural and socioeconomic barriers between clients and institutions.
• Continuously expand knowledge of community resources, services, programs, human relations, public-facing procedures, and resources for handling new or unusual situations.
• Perform duties in a prioritized, organized, and orderly manner to maximize efficiency and productivity.
• Participate in quality improvement activities, including monitoring, measuring, analyzing, improving, or controlling program goals, objectives, and services.
• Support incentive, regulatory, and certification requirements such as Meaningful Use, PCMH, and UDS through documentation, participation in initiatives, and other directed activities.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance with plan options.
• 401(k) with matching.
• Generous paid time off, paid holidays, emergency leave, and vacation accruals.
• Employee Assistance Program supporting mental, emotional, and financial wellness.
• On-the-job training, certification support, and advancement opportunities.
• Continuous learning, advancement pathways, and leadership development.
• Flexible, supportive environment.
• Team huddles and recognition programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed