Community Health Worker (Brunswick County)

CommWell•Bolivia, NC

About The Position

The Community Health Worker collaborates with Care Coordination/Care Management and Population Health teams to identify patients who are difficult to reach and have social or health care needs. The role meets patients where they are and builds trusting relationships while connecting vulnerable populations with health care and community resources. The position addresses social determinants of health and barriers to care through activities such as home visits, community contacts, transportation coordination or delivery, appointment scheduling, assistance with program applications and benefits enrollment, coaching patients toward health goals, and supporting care coordination and transitions. The Community Health Worker also advocates for vulnerable populations, works with people from diverse backgrounds, keeps current on community resources and services, and participates in quality improvement and regulatory or certification activities. This role requires a flexible schedule, including some evenings and weekends as necessary. CommWell Health describes a supportive, collaborative, mission-driven work environment with learning, certification support, and advancement opportunities.

Requirements

BLS Certificate from the American Red Cross or American Heart Association.
Clean driving record and current North Carolina driver’s license.
Approval by the corporate vehicle insurance vendor for driving privileges.

Nice To Haves

Community Health Worker Certification.

Responsibilities

Collaborate with Care Coordination/Care Management and Population Health teams to identify hard-to-reach patients with social and health care needs.
Build trusting relationships with patients.
Build and maintain positive working relationships with providers, nurse case managers, agency representatives, supervisors, office staff, and health and social service organizations.
Assess and address social determinants of health and eliminate barriers to care, including by coordinating or delivering transportation and deliveries, conducting home visits, and making community contacts.
Help patients use resources, schedule appointments, and complete applications for programs for which they may be eligible.
Coach and support patients as they work toward health goals.
Connect vulnerable populations with health care and community resources.
Assist clients in accessing health-related services, including obtaining a medical home, understanding its appropriate use, and overcoming barriers.
Assist with care coordination and care transitions for patients in the community.
Assist patients with enrollment in eligible programs and benefits.
Advocate for vulnerable populations within the health care system and the broader community.
Work effectively with staff, clients, doctors, agencies, and others from diverse backgrounds to reduce cultural and socioeconomic barriers between clients and institutions.
Continuously expand knowledge of community resources, services, programs, human relations, public-facing procedures, and resources for handling new or unusual situations.
Perform duties in a prioritized, organized, and orderly manner to maximize efficiency and productivity.
Participate in quality improvement activities, including monitoring, measuring, analyzing, improving, or controlling program goals, objectives, or services.
Support incentive, regulatory, and certification requirements such as Meaningful Use, PCMH, and UDS through documentation, participation in initiatives, and other directed activities.
Perform other duties as assigned.