Field-Based Community Health Worker (CHW)
About The Position
UnitedHealth Group is seeking a Field-Based Community Health Worker (CHW) to serve as a trusted liaison between members, the care team, and community resources. The role works primarily in the community, supporting medically and socially complex members as they overcome barriers to care, navigate healthcare and social services, and develop skills to manage their health. The CHW uses culturally sensitive, person-centered approaches to build relationships, conduct home visits and assessments, connect members to resources, and collaborate with an interdisciplinary care team. The role also supports members’ engagement with healthcare services, follow-up after discharge, health literacy, self-management, social support, independence, and self-advocacy.
Requirements
- High school diploma or GED.
- Demonstrated intermediate computer skills, including email, applications, and data entry.
- Demonstrated knowledge of local community cultures, values, and available resources.
- Valid U.S. driver's license and reliable transportation.
- Ability to travel locally up to 50% of the time.
Nice To Haves
- CHR/CHW certification.
- LPN, CNA/Home Health Aide, or Certified Medical Assistant credential.
- 2+ years of field-based or care management experience.
- Managed care experience and knowledge of Medicare and/or Medicaid populations.
- Experience working with behavioral health or substance use disorders.
Responsibilities
- Build trusting relationships with members using culturally sensitive and person-centered approaches.
- Conduct home visits, social assessments, and Health Risk Assessments (HRAs).
- Identify barriers to care and connect members with community resources and benefits.
- Collaborate with the interdisciplinary care team to develop care plans and member goals.
- Educate and empower members to improve health literacy and self-management.
- Support engagement with primary care, behavioral health, substance use treatment, and medication needs.
- Assist with post-discharge follow-up and connections to social and community services.
- Help members strengthen social supports and achieve greater independence and self-advocacy.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
