Field Applications Specialist -Core Lab- Albuquerque, NM

Roche • Indianapolis, IN

1d • Remote

About The Position

Roche is hiring a Field Applications Specialist to serve as a primary scientific and technical representative for its Customer Support team in the Southwest region, primarily supporting the Albuquerque, New Mexico area. This remote, field-based position supports Roche systems in customer laboratories within the Core Lab space. The specialist provides on-site support throughout the product life cycle, including application implementation, operator training, and troubleshooting for diagnostic instrumentation and assays.

The role involves developing collaborative customer relationships, consulting on laboratory needs, assisting with installations and upgrades, validating system performance, training laboratory personnel, and resolving complex technical issues. The specialist also provides scientific and applications expertise, supports workflow optimization and assay implementation, gathers customer feedback, and partners with Roche support and commercial teams. The territory covers the United States Southwest region, with overnight travel expected and travel exceeding 50% at times based on business and customer support requirements. A company car is provided. The ideal candidate resides in the Albuquerque region. No relocation benefits are available.

The expected annual salary range for the primary location of Albuquerque, NM, is $69,600–$129,200. Actual pay depends on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. The posting states that the position qualifies for benefits detailed at a linked page but does not specify those benefits.

Requirements

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, or Clinical Laboratory, or relevant experience.
• Three years of previous experience in a clinical laboratory or in IT in a clinical laboratory environment; internships, college, and certification time may count toward the experience.
• Ability to travel overnight within the designated territory; travel may exceed 50% depending on business and customer support requirements.

Nice To Haves

• Medical Laboratory Technologist/Scientist certification (ASCP/AMT) or equivalent clinical laboratory experience.
• Clinical environment experience with demonstrated knowledge of clinical chemistry and immunoassay.
• Ability to learn Roche solutions for applicable franchises, including chemistry, immunology, life sciences, and IT solutions, and stay current with industry trends.
• Ability to diagnose and solve technical problems efficiently and effectively.
• Experience implementing new instrumentation or methodologies in a clinical or research laboratory.
• Effective written and verbal communication skills, along with project and stakeholder management experience.
• Customer consultative skills, including advanced scientific knowledge and analysis, training, customer engagement, and relationship building.
• Demonstrated ability to coach and mentor junior staff and lead by example.
• Ability to work independently and autonomously as a field-based individual contributor.

Responsibilities

• Build and maintain collaborative relationships with customer stakeholders to support customer satisfaction and create value in laboratory operations.
• Consult with customers on laboratory needs and support them throughout the product life cycle, including product upgrades and other changes.
• Perform or assist with installation of diagnostic instruments, software, and reagent applications in customer laboratories.
• Validate system performance against manufacturer specifications and ensure effective application of installed solutions.
• Deliver and, in some cases, develop on-site training for laboratory personnel on system use and maintenance, theory of operation, workflow, quality control, and data interpretation.
• Resolve complex technical issues involving instrumentation, software, and assay performance; conduct root cause analysis and implement corrective actions to minimize downtime.
• Partner with Roche team members to implement and support solutions such as automation and digital tools.
• Provide scientific and applications expertise to laboratory stakeholders and medical professionals, supporting lab operations, workflow optimization, assay implementation, and result interpretation for Roche’s portfolio.
• Collect customer feedback about product performance, features, and usability and relay it to support and commercial teams.
• Partner with the sales team during pre-sales activities, including product demonstrations, technical consultations, and menu optimization, and support other post-sales revenue-generating opportunities.
• Follow Roche protocols and procedures to ensure consistent customer experiences.
• Maintain timely and accurate records of service activities, customer interactions, and technical issues in Roche’s CRM system.
• Complete administrative duties, including travel and expense reporting.

Benefits

• Company car
• A discretionary annual bonus may be available based on individual and company performance.
• The position qualifies for benefits detailed at a linked page; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level