Field Applications Specialist-Core Lab- Chicago, IL

Roche • Indianapolis, IN

2d • $69,600 - $129,200 • Remote

About The Position

The Field Applications Specialist is the primary scientific and technical representative for Roche systems in customer laboratories in the Core Lab space in the Chicago, Illinois area. This field-based role provides on-site customer support throughout the product life cycle, including application implementation, operator training, and troubleshooting for diagnostic instrumentation and assays. The position is remote and territory-based, with overnight travel expected at least 50% of the time; a company car is provided. The ideal candidate resides in the Chicago area.

The specialist builds collaborative customer relationships, consults on laboratory needs, supports product upgrades and other changes, and helps customers optimize lab operations. The role includes installing and validating diagnostic instruments, software, and reagent applications; training laboratory personnel; diagnosing complex technical issues; and working with Roche colleagues on integrated solutions such as automation and digital tools. The specialist also shares product and scientific expertise, gathers customer feedback, supports sales activities, follows Roche procedures, and maintains CRM and administrative records.

The role requires a bachelor's degree in a relevant scientific or clinical laboratory field, or relevant experience, and three years of experience in a clinical laboratory or IT in a clinical lab environment. A medical laboratory technologist/scientist credential or equivalent clinical laboratory experience is preferred, along with knowledge of clinical chemistry and immunoassay, instrumentation implementation experience, customer consultation skills, and the ability to work independently.

The stated annual salary range for the Chicago, Illinois primary location is $69,600–$129,200. Actual pay depends on experience, qualifications, geographic location, and other job-related factors. A discretionary annual bonus may be available based on individual and company performance. No relocation benefits are available.

Requirements

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, or a related field, or relevant experience.
• Three years of previous experience in a clinical laboratory or IT in a clinical lab environment; internships, college, and certification time may count toward this experience.
• Ability to travel overnight within the territory; the posting states travel is expected to exceed 50% of the time, with variation based on business and customer support needs.
• Ability to work as an independent field-based individual contributor with autonomy.

Nice To Haves

• Medical Laboratory Technologist/Scientist certification (ASCP/AMT) or equivalent clinical laboratory experience in a clinical environment.
• Clinical-environment experience with demonstrated knowledge of clinical chemistry and immunoassay.
• Ability to learn Roche solutions for applicable franchises, including chemistry, immunology, life sciences, and IT solutions, and stay current with industry trends.
• Ability to diagnose and solve technical problems efficiently and effectively.
• Experience implementing new instrumentation or methodologies in a clinical or research laboratory.
• Effective written and verbal communication skills, and project and stakeholder management experience.
• Effective customer consultative skills, including advanced scientific knowledge and analysis, training, customer engagement, and relationship-building.
• Demonstrated ability to coach and mentor junior staff and lead by example.

Responsibilities

• Build and maintain collaborative relationships with customer stakeholders to support customer satisfaction and create value in laboratory operations.
• Consult with customers about laboratory needs and support them throughout the product life cycle, including upgrades and other changes.
• Perform or assist with installation of diagnostic instruments, software, and reagent applications in customer laboratories.
• Validate system performance against manufacturer specifications and ensure effective application of newly installed solutions.
• Deliver and, when needed, develop on-site training for laboratory personnel on Roche systems, including operation, workflow, quality control, and data interpretation.
• Resolve complex technical issues involving instrumentation, software, and assay performance; perform root cause analysis and implement corrective actions to minimize downtime.
• Partner with Roche colleagues to implement and support integrated solutions, including automation and digital tools.
• Provide scientific and applications expertise to laboratory stakeholders and medical professionals, including support for workflow optimization, new assay implementation, and interpretation of results.
• Collect customer feedback on product performance, features, and usability and relay it to support and commercial teams.
• Partner with sales on pre-sales activities, including product demonstrations, technical consultations, and menu optimization, as well as post-sales revenue-generating opportunities.
• Follow Roche protocols and procedures to ensure consistent customer experiences.
• Maintain accurate and timely records of service activities, customer interactions, and technical issues in Roche’s CRM system.
• Complete administrative duties, including travel and expense reporting.

Benefits

• Company car provided.
• A discretionary annual bonus may be available based on individual and company performance.
• Benefits are referenced through a link in the posting, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level